Operations Analyst Jobs

About The Position

Requirements

• At least 1 year of professional experience in a business, operations, sales support, or administrative role.
• Bachelor’s degree in Business, Economics, Communications, or a related field.
• Strong Excel skills are required. You should be confident with VLOOKUP/XLOOKUP, pivot tables, IF statements, text functions, and cleaning up messy data independently.
• Exposure to a CRM system (Salesforce strongly preferred) through work experience, internships, or coursework.
• Exceptional attention to detail and a strong sense of ownership over the quality of your work.
• A service-oriented mindset — you enjoy helping people and take pride in quick, accurate follow-through.
• Clear written and verbal communication skills.
• Comfort juggling multiple requests and priorities in a fast-paced environment.
• Based in or willing to work from our Miami office.

Nice To Haves

• Exposure to SaaS or subscription-based businesses is a plus.
• Interest in growing into a more senior RevOps, analytics, or sales role over time is a plus.

Responsibilities

• Own day-to-day CRM maintenance in Salesforce, including account ownership updates, opportunity data cleanup, territory adjustments, and contact record hygiene.
• Work extensively in Excel to organize, reconcile, and analyze sales data — this is a core part of the role.
• Pull lists, build reports, and prepare data files to support sales campaigns, territory planning, and leadership requests.
• Serve as a first point of contact for sales reps and managers on operational requests (account lookups, data corrections, access issues, process questions).
• Support regular sales rhythms, including preparing materials for pipeline meetings, forecast calls, and QBRs.
• Assist with quota and commission tracking inputs, ensuring underlying data is accurate and reconciled.
• Help administer sales tools — user provisioning, basic configuration updates, and first-line troubleshooting.
• Identify data quality issues and process gaps, and partner with the RevOps team to resolve them.
• Contribute to documentation of sales processes and workflows to help the team operate more consistently.

Benefits

• Responsible Time Off
• Comprehensive medical, dental, vision package with 100% employer paid options
• Health Savings Account
• Flexible Spending Account
• Critical Illness Insurance
• Hospital Insurance
• Accident Insurance
• Life Insurance and AD&D
• Disability Insurance
• Wellness Challenge App
• Diabetes Prevention App
• Health Hub App
• 401k/Retirement Plan with 6% employer match
• Generous Parental Leave Program
• Paid Volunteer Leave Days
• Public Holiday Exchange Scheme
• Talent Referral Program
• Diverse training & internal networking opportunities across all of our product lines
• Opportunities for career progression and development
• Service recognition awards