Office Receptionist Jobs

About The Position

Requirements

• High school diploma or equivalent required.
• Strong communication, customer service, organization, and follow-through skills.
• Ability to manage multiple priorities in a busy office environment.
• Comfortable using computers, phone systems, email, scheduling tools, and electronic records systems.
• Ability to handle confidential information with professionalism and discretion.
• Dependable, detail-oriented, patient-focused, and team-oriented.

Nice To Haves

• 1–2 years of receptionist, front desk, customer service, administrative, or medical office experience preferred.
• Experience in behavioral health, healthcare, outpatient services, or a medical office setting preferred.
• Experience supporting a behavioral health or healthcare office.
• Familiarity with patient scheduling, intake paperwork, insurance information, or electronic health records.
• Experience working with patients, families, providers, and referral partners.
• Bilingual skills preferred, based on program and market needs.

Responsibilities

• Greet patients, families, visitors, and team members in a professional, welcoming, and service-oriented manner.
• Answer, screen, and route incoming phone calls, messages, emails, and general inquiries.
• Support patient scheduling, appointment confirmations, cancellations, and rescheduling.
• Assist with patient check-in and check-out processes.
• Collect, verify, scan, upload, and maintain patient forms, demographic information, insurance information, consents, and other required documentation.
• Support intake, admissions, referral, and new patient coordination activities as needed.
• Maintain accurate patient, office, and administrative records in accordance with company procedures.
• Coordinate communication between patients, families, providers, clinical team members, and administrative staff.
• Monitor front desk activity and escalate patient, scheduling, service, or operational concerns to the appropriate team member.
• Maintain office supplies, forms, shared spaces, and general front desk organization.
• Support billing, authorizations, insurance documentation, or related administrative workflows as assigned.
• Prepare basic reports, correspondence, spreadsheets, or other administrative documents as needed.
• Follow confidentiality, HIPAA, documentation, compliance, and company policy requirements.
• Assist with special projects, office initiatives, and other duties as assigned.