Medical Office Receptionist - Neurosciences - Days

Endeavor Health•Arlington Heights, IL

20d•$19 - $27•Onsite

About The Position

Reporting to the Site Supervisor, this role provides office support including reception, scheduling, and patient assistance duties at designated points of service to ensure a high-quality level of patient service and satisfaction. The Medical Office Receptionist greets incoming patients and visitors, provides customer service, refers them to the appropriate department or resource, and notifies the appropriate resource of their arrival. They also assure patient demographics and eligibility are correct, receive and forward telephone calls, and register new patients while scheduling appointments. This role also involves collecting co-pays and balances, rescheduling appointments, following up on cancellations and missed appointments, and responding to patient and visitor questions. Communication with other departments, team members, physician offices, the hospital, or patients may be necessary for information requests, follow-up, or problem resolution. Additionally, the receptionist performs various clerical duties, may order supplies, open mail, and operate standard office machines. Assistance with medical records and clinical personnel may be required, and the work and waiting areas must be maintained in a neat and professional manner. Special projects may also be assigned.

Requirements

Level of knowledge normally acquired through the completion of high school or equivalent work experience.
One year of customer service work experience or interaction with the public required.
Proficient computer skills.

Nice To Haves

Knowledge of medical terminology preferred.

Responsibilities

Greets incoming patients and visitors at various points of service within the facility providing congenial and hospitable customer service.
Refers patients and visitors to appropriate department or resource.
Notifies appropriate resource of patients and visitors arrival in a timely manner.
Assures patient demographics and eligibility are correct.
Receives and forwards telephone calls and takes and relays messages per protocol.
Registers new patients and schedules appointments for providers and services.
Reschedules appointments and follows up on cancelled and missed appointments.
Collects co pays and balances and makes follow up appointments as necessary.
Responds to patient and visitor questions in a timely and appropriate manner utilizing knowledge of the organizations policies and procedures.
May communicate with other departments, team members, physician offices, the hospital, or patients in response to requests for information, follow-up, or problem resolution.
Performs various clerical duties as needed in assigned work areas.
May order supplies for work area, open mail etc.
Operates standard office machines including computer, calculator, photocopier, fax and credit card terminal.
May assist with medical records and clinical personnel as needed.
Maintains work and waiting areas in a neat and professional manner.
May perform a variety of special projects as assigned.
Adheres to all NCH standards, policies and procedures.