Mental Health Specialist Jobs

About The Position

Requirements

• High school diploma or equivalent; college degree preferred.
• Previous experience in a receptionist or customer service role, preferably in a healthcare or mental health setting.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks simultaneously and work in a fast-paced environment.
• A compassionate and empathetic demeanor with clients.
• Knowledge of HIPAA regulations and confidentiality standards.
• Ability to work well in a team and contribute to a positive office environment.
• Availability to work every Saturday and pick up additional PRN shifts within an 8:00 AM to 8:00 PM coverage window.

Nice To Haves

• Familiarity with Electronic Health Records (EHR) systems is preferred.

Responsibilities

• Greet clients and visitors in a warm and professional manner.
• Answer phone calls, take messages, and direct inquiries to the appropriate staff member.
• Schedule and confirm appointments for clients.
• Maintain a clean and welcoming reception area.
• Manage client intake forms and ensure all documentation is completed accurately.
• Process new client registrations and ensure proper data entry into the Electronic Health Record (EHR) system.
• Handle client payments, insurance verification, and co-payments.
• Assist in managing the flow of clients and visitors to ensure minimal wait times.
• Communicate effectively with clinical staff to ensure timely client services.
• Ensure confidentiality and comply with HIPAA regulations in all interactions.
• Perform other administrative duties as needed to support the operation of the agency.