Manager Jobs

About The Position

Requirements

• Ability to read and speak English and communicate effectively with Guests, Team Members and Management in both written and verbal form.
• Knowledge of property and amenities. Understanding of Fremont Street Experience to assist Guests.
• Work well with all departments.
• Ability to supervise multiple properties.
• Understand and comply with all company, departmental and Gaming Control Board rules and regulations, policies and procedures.
• Ability to multitask.
• Must be able to work any day of the week and any shift to include weekends and holidays. As well as work special events and concerts.
• Must be able to establish and maintain effective working relationship with Team Members and Guests.
• Must be at least 21 years of age.
• Must be able to obtain required work cards.

Nice To Haves

• Previous beverage experience preferred.

Responsibilities

• Schedule, train and evaluate beverage staff appearance and guest service follows service standards.
• Resolve guest complaints, interview, hire and fire employees.
• Practice, support and promote the Company Service Standards at all time.
• Oversee beverage operations.
• Greet and welcome all Guests in a pleasant and professional manner.
• Initiate and engage in conversation in a professional and friendly manner with Guests and manage any escalated Guest interaction.
• Work well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor.
• Strictly adhere to responsible alcohol service standards and be able to successfully “slow down a guest” or cut off an intoxicated guest when necessary.
• Rally the team during heavy shifts, resolving conflicts and getting the job done.
• Order adequate supplies of liquor and non-alcoholic drinks and maintain a sufficient inventory.
• Lead beverage department Team Members in the proper performance of their duties through coaching, teaching and training, leading by positive example at all times.
• Investigate guest complaints as relates to Beverage.