Manager Jobs

About The Position

Requirements

• 1-year responsible experience in customer contact center or work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.
• 1 year progressively responsible experience in retail call center or other related sales performing the kind of duties which constitute the principal work of the position to be filled.
• Study completed in college university or junior college above the high school level may be substituted on the basis of on-half academic year of study for 6 months of experience.
• At any level specialized experience may be substituted for required general experience.

Responsibilities

• Completing and passing on supervisor s and or manager s direction.
• Assisting with on-the-job training.
• Ensuring availability of necessary manuals equipment and supplies as needed.
• Responding to questions in reference to processes and procedures product knowledge and merchandise availability.
• Assisting with ensuring that we are compliant with all PII PCI and ASER requirements.
• Ensuring schedules and priorities are adhered to while keeping supervisor apprised of situations requiring attention.
• Carrying out and ensuring department policy and procedures are adhered to ensuring Premier Customer Service when assisting customers on-line via e-mail special orders Face-Book and other social media.
• Responding to inquiries and providing assistance in a prompt and friendly manner.
• Actively seeking knowledge concerning E-commerce Uniforms and Special-Order policies and procedures.
• Staying current with the merchandise assortment offered On-line and via Special Orders to include but not limited to product information availability and warranties.
• Assisting with resolving difficult or unusual customer inquiries and or complaints in a timely manner striving for total customer satisfaction.
• Processing orders for Free Shipping to assist with resolving customer service issues and or or-orders.
• Processing orders for authorized patrons as defined in the Armed Service Exchange Regulation ASER.
• Submitting account adjustments for price discrepancies and adjustments freight adjustments undelivered lost and or damaged packages.
• Ensuring claims are filed with the appropriate carriers for lost and or damaged packages.
• Providing assistance to customers other NEX locations and fellow team members in a professional and friendly manner.
• Serving as liaison between merchant's store personnel distribution and accounting personnel vendors and other business partners as necessary.
• Staying abreast of product promotional and systems developments.
• Maintaining an understanding of current NEX policies and procedures and assisting team members accordingly.
• Adhering to prescribed telephone and e-mail etiquette scripts utilizing the Standard Operating Procedures as defined by management.
• Adapting easily to change working in a 24/7 environment requiring flexibility to meet unexpected demands.
• Working as part of a highly motivated customer service team welcoming feedback while contributing to building team spirit.
• Assisting and providing direction to other team members as needed.
• Working evenings weekends holidays and overtime as needed.
• Performing other related duties as assigned.