Manager Jobs

About The Position

Requirements

• Previous experience in truck service, fleet maintenance, transportation, or a related field preferred.
• Previous supervisory or management experience preferred.
• Knowledge of warranty administration and service department operations.
• Familiarity with Federal Motor Carrier Safety Regulations, including CFR Part 396, preferred.
• Strong leadership, communication, customer-service, and problem-solving skills.
• Ability to manage multiple priorities and respond effectively to time-sensitive maintenance issues.
• Strong financial awareness and the ability to monitor expenses, productivity, and departmental performance.
• Valid driver’s license and an acceptable driving record.
• Dependable, customer-focused leader who will promote safe and efficient operations, develop employees, and build strong working relationships throughout the dealership and with our customers.

Responsibilities

• Oversee the daily operations, staffing, productivity, and financial performance of the Idealease Service Department.
• Establish and manage Priority Service for Idealease customers.
• Ensure Idealease Best Practices, company policies, and safety procedures are consistently followed.
• Manage warranty identification, claims processing, and recovery efforts using available Idealease, Navistar, and vendor resources.
• Coordinate outside repairs and over-the-road breakdowns in a timely and cost-effective manner.
• Maintain compliance with Federal Motor Carrier Safety Regulations, including CFR Part 396.
• Build positive relationships with customers and resolve maintenance concerns professionally and promptly.
• Partner with vendors, Navistar representatives, sales personnel, and other dealership departments to support customers and business growth.
• Recruit, train, develop, and supervise department employees while promoting teamwork and accountability.
• Maintain a clean, safe, efficient, and customer-focused shop environment.
• Review department performance and implement corrective action when necessary.
• Conduct new-equipment orientations and attend required safety, Best Practices, and company meetings.