ED PATIENT LIAISON
Augusta Health • Fishersville, VA47d • $18 - $25 • Onsite
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ED PATIENT LIAISON
Augusta Health•Fishersville, VA
•$18 - $25•Onsite
About The Position
The Emergency Services Patient Liaison is responsible for making positive first impressions. This team member serves as a liaison between patients, families, and staff to ensure consistent communication standards are maintained. They also maintain presence in the Emergency Department through patient rounding, assistance in service recovery efforts, and completion of discharge phone calls.
Requirements
- High School Diploma or equivalent
- Written and verbal communication skills.
- HIPAA – appropriately manages Protected Health Information (PHI).
- Able to meet physical and mental requirements of position in fast-paced, complex acute care setting.
- Annual education and competencies as required per hospital certifications.
- Ability to establish priorities, work independently, and proceed with objectives without supervision.
- Ability to interact with colleagues, supervisors and customers face to face.
Nice To Haves
- Bachelor’s degree in a human services field
- 1- year previous experience in customer service
Responsibilities
- Serves as a liaison between patients, families, and staff to ensure consistent communication standards are maintained.
- Maintains presence in the Emergency Department through patient rounding.
- Assists in service recovery efforts.
- Completes discharge phone calls.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
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