Liaison Jobs

About The Position

Requirements

• One year of office experience, customer service experience, or the equivalency.
• Current, valid Utah driver's license at time of hire may be required in some areas.
• Demonstrated potential ability to perform the essential functions of the job as outlined above.
• Ability to maintain a professional demeanor in stressful or difficult situations.
• Ability to provide care appropriate to the patient demographic served.
• Ability to display active listening and verbalize empathy while developing relationships with patients, guests and coworkers.
• Ability to communicate with patients in a confidential, professional manner using tact and diplomacy.
• Ability to assess data regarding the patient's status and provide care, as detailed in the department's policies and procedures manual.
• Demonstrated excellent communication, interpersonal, organizational and follow-through skills.
• Ability to be highly motivated and pay attention to detail with a passion to provide excellent customer service in a fast paced environment.
• Ability to work efficiently and independently.
• Demonstrated computer skills and an ability and willingness to learn new applications and software, procedures and processes.
• Ability to assimilate data from various sources.
• Demonstrated knowledge of HIPAA regulations to ensure that patient information is guarded and respected.
• Ability to navigate a facility with multiple providers and services.

Responsibilities

• Greets and directs patients to their correct destinations both in person and over the phone. Anticipates the needs of the patients and guests then responds in an accurate and timely manner.
• May be required to utilize, troubleshoot, and assist patients and family with a check-in kiosk.
• Schedules patient appointments and contacts patients for rescheduling, missed appointments, and appointment reminders.
• Completes patient admission and registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for registration.
• Verifies patient benefits and eligibility, when needed. Collects all necessary co-pays, deductibles, and co-insurance, as needed. Responds to questions regarding accounts status, payment arrangements, and concerns. Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.
• Reconciles cash against daily charge and cash reports.
• Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.
• Acts as a liaison between patients, guests, back office staff and providers.
• Assists patients with automated medical record access, as needed.
• Manages inventory and maintenance.
• May be required to drive patients from the hospital to designated locations.
• Performs other duties, as required.