Jobs in Palo Alto, CA

About The Position

Requirements

• Minimum of 3 years in customer-facing technical roles such as sales/solutions engineering or customer success, focusing on enterprise clients.
• Proven ability to run structured discovery and support value-based, consultative enterprise sales cycles.
• Strong experience in SaaS solutions, with experience of contact center or CRM SaaS solutions preferred.
• Ability to explain multimodal AI and visual knowledge concepts in business terms
• Comfort working with technical teams to translate customer requirements into achievable integration patterns
• Exceptional customer-facing skills, including the ability to deliver compelling presentations and demonstrations.
• Comfort discussing high-level enterprise security topics such as media encryption, key management, SSO, RBAC, and audit requirements.

Nice To Haves

• Experience in at least two of the following is preferred, but not essential: Cloud/SaaS fundamentals: security, scalability, tenancy, media encryption, REST APIs & basic integration concepts, CRM/FSM/Service integrations (Salesforce, Genesys, Microsoft Dynamics, ServiceMax, Zendesk, ServiceNow), Single Sign-On protocols: oAuth2.0, SCIM, SAMLv2, Video / WebRTC fundamentals
• Preferred – but not required – familiarity with AI concepts including: LLM/RAG basics, embeddings/vector DB concepts, prompt engineering, OCR/visual detection concepts, and a working understanding of human-in-the-loop editorial workflows.

Responsibilities

• Engage across all stages of the customer sales cycle, from product demonstrations and presentations to solution architecture and RFI/RFP responses.
• Lead structured discovery to uncover service challenges, gaps in expertise, and opportunities to apply Visual Assistance and multimodal AI to measurable customer outcomes.
• Translate customer workflows, KPIs, and pain points into differentiated SightCall solutions aligned with the Visual Service Intelligence framework.
• Scope and manage Proof of Value and targeted technical validation events, building outcome-centric evaluation plans with jointly agreed success criteria that demonstrate measurable impact on metrics such as FTFR, onboarding time, and service cost.
• Work as a strategic partner with your in-region Account Executives, shaping deal strategy, qualification, competitive positioning, and objection handling.
• Partner with global teams including the Solutions Engineering, Customer Success, Technical Account Management, and Product Management teams to enhance product features, share best practices, and strengthen go-to-market execution.
• Become proficient in SightCall’s platform capabilities, integrations, and value propositions to confidently support sales conversations and evaluation cycles.
• Articulate the role of multimodal AI, Knowledge Capture, and Xpert Knowledge within customer service transformation — without requiring deep AI engineering expertise.
• Represent SightCall at industry events, partner engagements, and customer meetings with compelling demos, relevant use cases, and thought leadership around Visual Service Intelligence and service transformation.

Benefits

• competitive salaries
• comprehensive benefits
• substantial opportunities for career advancement