Senior Community Association Manager

KEYSTONE PACIFIC PROPERT Y MANAGEMENT • Foster City, CA

1h • Hybrid

About The Position

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, the company has provided superior customer care for clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large-scale onsite communities, and master-planned community associations. This role offers an excellent opportunity for an experienced Senior Community Association Manager to join an environment with continuous growth and development. The Senior Community Association Manager is responsible for overseeing the portfolio of communities managed by a selected group, managing and assisting in special projects, and ensuring the success of designated Community Association Managers. The role requires strong knowledge of company policies and procedures, a solid understanding of budgets and finances, and the ability to maintain client satisfaction and account retention. Keystone is dedicated to empowering team members to improve people’s lives, providing excellent service to team members and clients. The company nurtures talent, supports contributions in a value-based environment, fosters leadership, promotes personal success, and rewards those who exceed expectations. Keystone fosters a culture of open feedback and continuous growth and is certified as a Great Place to Work.

Requirements

• Must obtain passing score on Keystone Senior CAM test
• Must possess a valid Driver’s License and maintain a clean DMV record
• Must have reliable transportation and the ability to drive to and from communities
• 4 plus years of experience in customer service
• Demonstrate effective oral and written communication and listening skills
• Exhibit professionalism and calm demeanor
• Demonstrated problem solving abilities
• Comprehensive industry knowledge
• Substantial office presence
• Excellent interpersonal skills
• Strong verbal and written communication
• Verifiable references
• Able to pass a background check
• 2 to 4 years working in a Community Association Management role
• High School Diploma or GED required
• CMCA designation required
• Strong understanding of budgets and finances
• Ability to maintain client satisfaction and account retention
• Knowledge in company policies and procedures

Nice To Haves

• CAI or CACM designation preferred
• Bachelor’s Degree preferred

Responsibilities

• Meet with Associations 1-2 times per week onsite
• Manage and assist in special projects
• Manage all operations for a portfolio of community associations
• Demonstrate consistency in all areas
• Provide leadership and consulting with clients on best practices with regard to the management and oversight of their community
• Manage and run monthly, bimonthly, quarterly, and annual Board Meetings
• Work extensively with the Board of Directors, vendors, contractors, and homeowners within the various communities
• Update association communications and ensure current information is displayed on the association bulletin boards, and website
• Prepare association newsletter and/or other communication with owners and residents as required
• Strong Knowledge of industry trends
• Create budgets and manage financials
• Be compliant with company policies and procedures
• Ensure client Satisfaction and Account Retention
• Partner with association Board of Directors and internal departments to adhere to the introduction and integration of new programs, services, and initiatives
• Participate in management training
• Provide exceptional support to meet or exceed expectations of a high-volume, high-demand, tailored services as needed for client base with complex operations and/or a variety of high-end amenities
• Maintain strong knowledge of industry trends
• Participate in emergency phone and in-house coverage schedule
• Follow all Human Resources policies
• Attend/participate in all required training and mandatory meetings
• Practice and adhere to Keystone’s Core Values, Mission and Vision
• Perform any additional job duties as required by the supervisor

Benefits

• Competitive Salary
• Hybrid and Flexible working arrangements
• Work-Life Balance
• Opportunities for Career Growth
• Training and Mentorship from Successful Leaders in the HOA Industry
• Support for Continued Education
• Cell Phone Stipend
• Mileage Reimbursement
• Medical (HMO and PPO)
• Dental
• Vision
• Flexible Spending Account
• Pet Insurance
• Pre-Paid Legal
• Employer Paid Basic Life/AD&D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement Plan with Company Match
• Financial and Health/Wellness Education
• Bereavement and Mandated Leave of Absence Applicable
• Paid Time Off (PTO)
• 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED