Interpreter Jobs

About The Position

Requirements

• IHS diploma or equivalent
• Experience handling money
• Successful completion of a data entry assessment
• Effective organizational and prioritization skills
• Exhibits sophisticated interviewing, communication and negotiation skills
• Possesses intermediate math and business writing skills
• Knowledge of office equipment
• Computer literate
• Demonstrated customer service skills
• Must be able make change and count a cash drawer

Nice To Haves

• 2-3 years related experience in a healthcare setting (revenue cycle experience preferred) hospital, physician office or insurance company
• Applicable education may be substituted

Responsibilities

• Accurately collects and analyzes all required demographic, insurance/financial, and clinical data necessary to register/admit patients from all payer classes.
• Recognizes communication obstacles for patients with loss of hearing and/or sight, and those that have trouble in reading, writing and understanding the English language. Responds appropriately to patients' communication needs, secures interpreter or other necessary assistance to ensure customer comprehension.
• Using approved identification standards, positively identifies the patient and ensures assignment of a unique medical record number and appropriate banding.
• Collects and records accurate and thorough patient, guarantor, insured and insurance information when registering patients' accounts.
• Interprets and validates physician orders for service, uses appropriate accommodation and service codes; and establishes account parameters to ensure revenue is properly recorded and accurate bills are produced.
• Using insurance eligibility software, validates demographic information and assures patients are eligible for service provided.
• Appropriately explains, secures, and witnesses all signatures required to provide medical treatment, assign insurance benefits, release information, establish financial responsibility and meet other internal regulatory, or payer requirements.
• Completes the Medicare Questionnaire for all Medicare patients, ensures inpatients receive the important Medicare Message document.
• Understands and follows all government, managed care and commercial insurance plan rules as they relate to patient access; and ensures accounts are in order for timely billing and collection.
• Accurately generates, assembles and processes all required forms, documents and reports including face sheets, labels, and wristbands, medical record forms, and other special documents. Produces and distributes these on a timely basis to both internal and external parties.
• Analyzes and records data and processes transactions to ensure that an accurate historical patient data base is maintained for each registration encounter.
• Performs revenue cycle activities that prevent payment denials, increase cash collections and assures appropriate financial disposition of account balances.
• Initiates electronic and/or telephone inquires to insurance payers/claim administrators. Provides information and secures responses that confirm eligibility for the third-party benefits and the level of benefits available.
• Identifies and obtains needed authorizations, referrals and service approvals from physicians, insurance companies and/or medical management companies.
• Explains to patients their insurance benefits, self pay balances and provides information to ensure they understand the policies that govern the revenue cycle and the processes that will be followed.
• Explains various payment options to the patient or responsible party and negotiates acceptable resolution of expected self pay balances.
• Explains the charity care process and provides application packet. Updates system to record charity application was given to patient/responsible party.
• Using compliance checker software, screens physician orders against medical necessity criteria. Follows procedures related to obtaining additional diagnosis from physicians and initiating the Medicare Advance Beneficiary Notice of Non-Coverage to patients.
• Reviews and analyzes records of active patients to identify and resolve situations where future care is different than originally identified, including re-verification of insurance coverage, recertification of payer requirements, and recalculation of patient liabilities.
• Requests and accepts payments, generates receipts for funds received and maintains necessary records of payment transactions. Utilizes automated systems to process credit and debit card transactions.
• Ensures payments are secured; and deposits and cash drawers are balanced and turned over to appropriate associates.
• Performs department general clerical and support duties.
• Receives, properly responds to, or redirects telephone, electronic, and in-person inquiries from patients, payers, physician and their staff, internal departments, external organizations and other persons or entities. Obtains, receives and documents accurate and thorough information when taking messages.
• Accurately records and ensures patients are entered into the patient tracking systems. Takes action to ensure patient waiting and turnaround time is not excessive and meets department goals. Notifies Coordinators/Manager or documents events and responses when patient volume exceeds staff resources.
• Assists Pre Access staff by completing reminder calls and naming faxes.
• Monitors and maintains various work queues and issue reports, and/or performs special projects as assigned.
• Contacts physicians to obtain and clarify orders. Performs follow-up of verbal orders. Insures benefit authorization/notification for orders changed on the day of service.
• Assumes patient admission and bed control responsibilities including inpatient bed coordination.
• Utilizes account notes appropriately. Identifies and records information that needs explanation.
• May perform order entry or service area specific responsibilities as required. May vary per registration area.
• Exhibits excellent customer service behaviors specific to point of service registration.
• Greets patients using patient name.
• Consistently follows AIDET, acknowledging patient, introducing self, explaining registration process and approximate time to complete and thank patient for using Condell.
• Closes office door or speaks in softly in open area to preserve patient privacy.
• Asks patient what else you can do for them at end of registration process.
• Resolve patient concerns or seek assistance to resolve patient concerns.
• Performs all other duties as assigned.

Benefits

• Comprehensive suite of Total Rewards: benefits and well-being programs
• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program