Intake Coordinator Jobs

About The Position

Requirements

• Experience working with and helping clients/families with complex behavioral health needs
• Prior experience with behavioral health field and familiarity with CBHI performance specifications
• Extensive knowledge or experience of assessing for appropriate level of care for CBHI services and the capacity to effectively manage and/or triage crisis, safety and risk.
• At least 1 year of patient intake and scheduling experience
• Experience reviewing comprehensive assessments and treatment plans
• Working knowledge of insurance benefits and authorizations
• Strong computer literacy, including MS Office and Electronic Health Records (EHR)
• Ability to keep client and company confidences
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
• Strong time management and organizational skills
• Authorized to work in the U.S.
• Access to a laptop or CPS, high speed secure internet, and a phone required for FFS positions
• Access to high speed secure internet required for Full Time positions

Nice To Haves

• Highly organized
• Detail oriented
• Working knowledge of payer portals, co-pays, deductibles, and health insurance benefits
• Excellent interpersonal skills
• Work well as part of a multidisciplinary team that includes program directors, clinicians, nurse practitioners, and peers

Responsibilities

• Manages all aspects of the registration and admissions process for Northeast Family Services’ five regions in Massachusetts.
• Works closely and extensively with various referral sources throughout the entirety of the referral, waitlist, and assignment process.
• Maintains client rosters for waitlist, active, transfer, and discharged clients.
• Processes intake paperwork and required clinical documentation, such as comprehensive assessments and treatment plans.
• Manages the Massachusetts Behavioral Health Access (MABHA) updates on a monthly basis.
• Answers incoming calls, gathers referral information, verifies insurance coverage, and schedules clients’ appointments.

Benefits

• Summer Fun Fridays! Early Friday closures at 12:30pm from Memorial Day through Labor Day
• Health, dental & vision
• 3 weeks paid vacation
• 11 paid holidays (including Juneteenth, the day after Thanksgiving, Christmas Eve, and NY Eve.)
• Generous sick time including mental health days
• After 1 year-401k retirement plan with up to 4% match
• Voluntary short and long-term disability
• Voluntary Life Insurance
• Longevity award - Monetary bonus and a vacation day annually
• Company provided laptop and cell phone
• Personal cell phone discount