Insurance Specialist Jobs

About The Position

Requirements

• Active Property & Casualty Insurance License or Limited Lines Property & Casualty License in good standing.
• Minimum of 2 years of insurance customer service, agency, brokerage, carrier, or account management experience.
• Experience handling inbound customer communications in a service-focused environment.
• Strong understanding of Inland Marine or 1st party property insurance, policy administration, and claims processes.
• Excellent verbal and written communication skills.
• Strong organizational, problem-solving, and customer relationship management abilities.
• Proficiency in Microsoft Office applications, including Outlook, Excel, and Word.
• Candidates must be authorized to work in the U.S. without restrictions or requiring sponsorship now or in the future.

Nice To Haves

• Experience in an insurance agency, brokerage, carrier, or third-party administrator environment.
• Experience supporting tenant insurance, renters insurance, personal property insurance, or similar products.
• Broker service, account management, or carrier relationship experience.
• Bachelor's degree in Business, Insurance, Risk Management, or a related field.
• Professional insurance designation preferred, with Certified Insurance Counselor (CIC) strongly preferred.

Responsibilities

• Respond to inbound customer calls and emails regarding insurance coverage, billing, enrollments, policy changes, cancellations, reinstatements, and claims inquiries.
• Educate customers on coverage provisions, program benefits, exclusions, and insurance requirements.
• Resolve customer concerns professionally and efficiently while maintaining high service standards.
• Document customer interactions and account activity accurately within company systems.
• Assist customers with claims reporting procedures and coordinate follow-up communications as needed.
• Serve as a liaison between customers and insurance partners to ensure timely resolution of inquiries.
• Support day-to-day administration of the Orange Door Storage Insurance Program.
• Review insurance documentation and maintain accurate customer and policy records.
• Assist with coverage verification, policy servicing, compliance monitoring, and reporting activities.
• Support audits, operational reviews, and process improvement initiatives.
• Help identify opportunities to improve customer experience and program performance.
• Provide account servicing support and maintain strong working relationships with internal and external stakeholders.
• Assist with special projects and business initiatives related to the tenant insurance program.

Benefits

• Great Place to Work recognition
• Best Career Growth ranking
• Top 5% for Work Culture ranking
• Top 10% for Diversity and Inclusion ranking