Service Specialist - Insurance Services
Paychex • City of Rochester, FL30d • Onsite
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Service Specialist - Insurance Services, BeneTrac
Paychex•City of Rochester, FL
•Onsite
About The Position
Under a moderate level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Builds knowledge of the organization, processes, and customers.
Requirements
- Bachelor's Degree
Responsibilities
- Delivers quality service to Paychex clients via phone, email, chat, and other avenues
- Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
- Develops and maintains an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures
- Identifies opportunities for process improvement and works with leaders to implement
- Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
- Documents all interactions
- Serves as a mentor for less experienced teammates
- Performs data input, maintaining strong prioritization and organization
Benefits
- medical coverage
- virtual wellness classes
- tuition reimbursement
- 401(k) + employer match
- adoption assistance
- financial assistance
- paid time off
- company holidays
- culture days
- comprehensive work-life balance programs
- award-winning training and development programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
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