Inside Sales Jobs

About The Position

Requirements

• High School or GED required.
• 1 year of customer service and administrative experience.
• Must be at least eighteen (18) years of age.
• Must be qualified to operate a motor vehicle and possess a valid driver’s license.
• Must have a demonstrated ability to read, write, and communicate effectively in English.
• Must have the ability to physically operate vehicle equipment and tools.
• Strong computer ability.
• Excellent customer service skills.
• Sales and marketing experience.
• Office Administration Experience.
• Ability to work independently and exercise good business judgment and discretion.
• Well organized and responsible with an aptitude in problem solving.
• Excellent verbal and written communications.
• Strong multitasking skills along with the ability to adapt to changing work environments.
• Demonstrate ability to learn, retain and articulate product related information and provide unscripted responses on appropriate subject matter.
• To be able to do your job at ADESA, you must be able to read, write, speak, and understand English.

Nice To Haves

• Bilingual a plus.
• Salesforce and Tableau experience a plus.
• Automotive/auction experience preferred.

Responsibilities

• Provide excellent customer service by responding promptly and courteously to phone calls, emails, and text messages.
• Resolve customer complaints in a friendly manner and report serious issues to management.
• Maintain a professional appearance and a friendly disposition, greeting customers promptly and courteously.
• Arrange hotel and flight reservations through the local transportation department.
• Contact dealers daily via telephone and internet to solicit and develop new buy and sell business, discussing inventory needs, promotions, and upcoming sales.
• Maintain relationships with current customers and act as a liaison for Outside Sales Representatives, consignment dealers, and auction personnel.
• Complete a minimum number of calls as set by management and log each call.
• Perform Sale Day duties, including providing customer service, IF duties, block representation, printing reports, setting up displays, and post-sale reporting.
• Build strong ADESA.com customer relationships through training and education, matching customer needs to product offerings and educating them on ADESA.com and smartphone applications.
• Achieve overall sales goals and promote teamwork.
• Properly use ADESA’s CRM to log calls, run reports, and view dashboards.
• Communicate with all departments to ensure proper marketing of sale inventory and maximize vehicle exposure.
• Conduct call campaigns to increase vehicle exposure for specific units and consigners.
• Educate customers on new and existing services to meet company goals.
• Respond to and follow proper procedures for employee and customer accidents, injuries, and property damage/loss, reporting all incidents to management.
• Practice and promote Company Core Values: Integrity, Customer Care, Innovation, Safety, Teamwork, Employee Welfare, Community Involvement, and Fun.
• Ensure compliance with Company policies, procedures, and applicable state and federal laws.
• Contact dealers in territory to purchase units and manage aged units on Sale Days.

Benefits

• Competitive Pay
• Quality Benefits
• Holiday and Paid Time Off
• Education and Equipment Reimbursement Programs
• Matching 401(k)
• Career Path Opportunities