Implementation Specialist Jobs

About The Position

Requirements

• Minimum of two (2) years experience in ServiceNow development.
• Proficient in JavaScript-based design, development, and implementation of ServiceNow solutions for IT Service Management (ITSM), including Incident, Change, Service Request / Service Catalog, Knowledge, Problem, CMDB, and Service Portal.
• Experience with server-side and client-side scripting on the ServiceNow platform, including Business Rules, Client Script, Script Include, UI Policy, UI Actions, and UI Pages.
• Experience with ServiceNow technologies such as Workflow/Flow Designer, Reports, Email Notifications, Email Inbound Actions, SLAs, ACLs, GlideRecord, GlideAjax, and GlideSystem.
• Fundamental understanding of key technologies relevant to ServiceNow integration solutions, including HTML, CSS, JSON, XML, SSO, SAML, SSL, Web Services, REST, SOAP, LDAP, JDBC, and ODBC.
• Experience in working on automations and integrations in ServiceNow with API, IntegrationHub/Orchestration, and other similar technologies.
• Ability to work with stakeholders with different backgrounds and levels of technical knowledge and come up with technical requirements and design.
• Outstanding verbal and written communication skills to technical and non-technical audiences of various levels in the organization.
• Must be willing to work night shift.
• BS in Computer Science, Information Technology, Computer Engineering, Information Management, or related discipline
• 3-5 years professional work experience

Nice To Haves

• Knowledge of ITIL methodologies and processes is a plus.
• Experience in Customer Service Management (CSM) is a plus.
• Experience in custom ServiceNow application development, including scoped applications and workflow automation, is a plus.
• ServiceNow Administrator (CSA)/Implementation Specialist (CIS)/Developer Certification/ITIL Foundation certification is a plus.
• Knowledge in Agile Development and JIRA is a plus.

Responsibilities

• Design, architecture, maintenance, and enhancement of Catalog items.
• Create and maintain the current state of the ServiceNow platform architecture documentation.
• Communicate and collaborate with non-technical stakeholders to gather requirements, analyze the impact of new requirements, and configure the new requirements on the ServiceNow platform as per ITIL best practices.
• Develop technical design documents.
• Create well-structured test plans and coordinate testing activities, identify, document, and track software defects.
• Perform and facilitate regression testing of resolved defects.
• Translate technical complexities to non-complex and simple terms for project stakeholders and make sure they understand the effects of the design decisions on the areas of ServiceNow Platform.
• Support ServiceNow upgrades planning and execution.
• Manage and actively contribute to development efforts pertaining to modules of the ServiceNow platform using JavaScript, including support for newly developed modules or major releases.
• Participate in the configuration and customizations, as needed, based on customer needs.
• Participate in and contribute to an agile-based work intake and output delivery process that will support service provision and delivery in an iterative manner.

Benefits

• multiple medical plans plus dental, vision and prescription drug coverage
• a competitive 401k with generous matching
• PTO beginning at 20 days per year
• up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer
• basic Life and AD&D Insurance as well as Short and Long-Term Disability
• Paid Parental Leave of up to 10 weeks
• Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care