Implementation Specialist

Bobyard•San Francisco, CA

42d•$85,000 - $100,000•Onsite

About The Position

Implementation Specialist runs the day-to-day work of getting new mid-market customers live and trained on Bobyard. We're building this role because launch quality can't scale on ad hoc effort — someone needs to own kickoff calls, configuration, and training as a repeatable motion, at volume. You'll win when a customer's team is actually using Bobyard on real jobs, not just logged in, and when you can run that outcome across a full book of accounts every month, not just one at a time.

Requirements

2+ years in a customer-facing SaaS role — onboarding, implementation, training, or customer success
Comfortable running live training for non-technical or field-based users, not just technical buyers
Can juggle a high-volume portfolio of accounts at once without losing the thread on any of them
Clear, concrete written communication — your notes are why the next person never has to ask what happened
Hands-on with software yourself — you configure things, you don't wait on someone else to do it
Genuinely energized by construction, trades, or other real-world industries
No SaaS background required if you've got the industry instead — if you've run estimates, managed jobs, or worked the trades and want to move into tech, you'll pick this up fast

Nice To Haves

Experience in vertical SaaS or construction tech
Familiarity with CRM or onboarding tooling (Salesforce, Asana, Notion)
Prior experience in construction, estimating, or the trades
Bilingual (Spanish or otherwise) — useful with field crews

Responsibilities

Run kickoff calls and configure new mid-market accounts so they're ready to go within days of signature, not weeks
Deliver hands-on training that gets real crews — estimators, PMs, field staff — actually using Bobyard, not just clicking through a demo
Own a high-volume book of concurrent launches and keep every one of them moving without dropping details
Run repeatable training sessions and office hours, refining the curriculum as you see what actually lands with users
Catch stragglers early — flag accounts that are stalling before they quietly go dark
Document account context well enough that Customer Success can pick it up cold with zero re-explaining
Feed real, specific product and training feedback back to Product and Customer Success