Houseperson
Home2 Suites Waycross, GA • Waycross, GA103d • Onsite
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Houseperson
Home2 Suites Waycross, GA•Waycross, GA
•Onsite
About The Position
Provides excellent guest service in an efficient, courteous, and professional manner, following LBA standards of aggressively friendly hospitality and applicable guidelines and procedures. The Houseperson is responsible for the cleanliness of public spaces and the use and organization of supplies, assists room attendants in meeting cleanliness standards, and helps the maintenance department with minor repairs and work orders. The position requires a physical presence at the hotel and is not suitable for telecommuting or remote work. The associate may spend extended periods standing and walking, may work outdoors in hot or cold conditions, and may be required to work any day or shift, including nights and weekends. Potential associates must pass appropriate security clearances; honesty and trustworthiness are essential because associates have access to guestrooms and property. Possible advancement positions include Room Attendant and Maintenance Technician.
Requirements
- High school diploma or equivalent.
- Honesty and trustworthiness; must pass appropriate security clearances.
- Knowledge of proper handling of linens, terry, and other supplies, with attention to sanitation and cost controls.
- Knowledge of safety and security measures, applicable training-checklist guidelines, and emergency procedures.
- Ability to assist with guest issues professionally and maintain a hospitable, caring attitude.
- Ability to maintain guest privacy and follow company procedures.
- Basic maintenance repair skills, such as fixing a leaking faucet or running toilet.
- Ability to clean guest rooms to brand standards and according to the room-attendant training checklist.
- Ability to work alone without direct supervision and as a team member.
- Ability to comply with standards, multitask, remain service-centric, and communicate professionally with guests and coworkers.
- Ability to perform major life activities including standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
- Ability to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
- Ability to stand for up to eight hours and bend, stretch, reach, climb, and kneel.
- Ability to see and hear.
- Ability to communicate with other associates and/or guests.
- Ability to maintain a friendly, professional image while standing and walking for long periods.
Nice To Haves
- Experience in similar capacities, such as lodging, housing, hospitals, or care facilities, is preferred.
Responsibilities
- Keep public areas, hotel grounds, and the parking lot clean and maintained to brand standards, providing guest service as needed.
- Assist guests with baggage, including helping with items in and out of vehicles or guest rooms.
- Respond to guest requests, such as delivering shampoo, towels, or rollaway beds, in a timely and hospitable manner.
- Perform minor troubleshooting and maintenance of hotel equipment, including basic repairs.
- Set up meeting rooms when applicable.
- Follow general cleaning guidelines for public areas.
- Maintain thorough knowledge of emergency procedures.
- Assist in housekeeping, laundry, or maintenance duties as capable, and perform other duties as assigned.
- Assist room attendants in meeting cleanliness standards.
- Use and organize supplies appropriately, keeping sanitation and cost controls in mind.
- Report or immediately correct observed hazardous conditions.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
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