Front of House Assistant Manager
Flour Bakery + Cafe • Boston, MA148d • Onsite
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FOH Assistant Manager
Flour Bakery + Cafe•Boston, MA
•Onsite
About The Position
Flour Bakery + Cafe is searching for an Assistant Front-of-House Manager for its growing team. This person will work with owner Joanne Chang and the entire Flour team to ensure that the missions of Flour are being met at all times. The Assistant Manager is a bakery leader reporting to the FOH Manager and supporting the FOH Manager in achieving their objectives and performance goals within the context of the Flour mission. The Assistant FOH Manager primarily focuses on the service, food, environment and efficiency tenets of our mission. Success in the Assistant FOH Manager role includes incredible hospitality while developing team members by providing ongoing coaching and training in order to ensure high performance and effective succession planning.
Requirements
- At least one year of supervisory experience in the food service industry
- Have early morning, closing, holidays, and weekend availability
- Ability to delegate and lead by example
- Perform well under pressure and thrive in a fast-paced environment
- Clearly communicate within a team
- Be highly organized and possess strong time-management skills
- Candidates should possess a natural sense of hospitality, customer service, be eager to learn, open to feedback, and committed to continuous improvement.
Responsibilities
- Lead excellent customer service through in-the-moment coaching, role modeling, and utilizing customer feedback to reinforce and improve the quality of service
- Help to maintain an overall positive team environment by role modeling teamwork and respect in accordance with Flours’ Mission
- Provide open communication with your management about the bakeries on-goings, changes, the team, and ideas for improvement
- Demonstrate leadership of the bakery by keeping up with cleanliness and organization and/or assigning cleanliness and organization roles to your fellow employees
- Contribute to the development of Counter Staff and Shift Leads by providing regular coaching and feedback to build their knowledge and skills; Recognize and respond to performance issues with FOH Manager oversight
- Assist staff in building their expertise of our menu of bakery and savory products as well as retail so that they may accurately answer customer questions and make personal recommendations
- Demonstrates a mastery of and ability to oversee both our catering orders and our delivery system including managing the follow-up on all catering orders
- Writing and distributing staff schedule, running list and timecard maintenance for payroll prep
- Other duties as assigned
Benefits
- health/dental/vision insurance
- 401k with a generous match
- paid vacation/sick time
- great staff meal policy
- unparalleled commitment to training
- pastries you can eat
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
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