Front of House Manager

Union Joints • Clarkston, MI

4d

About The Position

The Front of House Manager is responsible for front-end management to direct and oversee all activities of a restaurant in accordance with standardized policies in order to provide efficient, friendly services and profitable operations.

Requirements

• High school diploma, GED certificate, or demonstration of sufficient reading and math skills to read manuals and prepare computer reports as required
• Previous restaurant experience required; previous management experience preferred; successful completion of progressive business management training program helpful
• Willingness to work evenings and weekends as required
• Excellent customer service to treat patrons like family
• Strong communication skills to train and motivate employees
• Strong time management skills and accuracy to deal with a variety of duties and prepare reports according to schedule

Responsibilities

• Handling all staffing responsibilities, including hiring, training, scheduling, and terminating
• Purchasing food and supplies and overseeing use of food and beverages within required dates and with a minimum of waste
• Supervising staff in terms of food preparation, customer service, cleaning, repairs to restaurant and grounds and policy adherence
• Promoting cooperative effort, a team spirit, and good morale among employees
• Delivering excellent customer service including personally greeting and seating guests as needed
• Resolving complaints from customers in a polite, friendly manner
• Performing daily inspections and periodic audits to check safety of equipment and to ensure that food is cooked properly; addressing engineering problems involving the cost, installation, and maintenance of such equipment
• Participating in training about standardized policies and conferring weekly with General Manager about restaurant operations
• Maintaining records of sales and cash receipts including related areas of accounting, budgeting, credit policies, and banking methods as assigned
• Providing regular, accurate, computerized reports of operations to General Manager as assigned
• Adjusting floor plan and/or helping with duties of other employees (e.g., cashier, server, cook, etc.) when necessary because of an unexpected absence or extra volume
• Management of reservations, catering and event planning where applicable
• Responding to customer and community interests to develop marketing and advertising
• Performing opening and closing duties as assigned to ensure cleanliness and security of Joint
• Performing other work-related duties as assigned

Benefits

• Competitive pay and benefits including medical and supplemental insurance, on-demand pay, referral bonus, 401(k) and PTO!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED