Hostess Jobs

About The Position

Requirements

• Minimum one (1) year experience as host/server in a fine dining establishment
• Demonstrated ability to provide exceptional guest service
• Ability to work flexible hours, including evenings, weekends and holidays
• Ability to work with minimal supervision in a team environment
• Ability to communicate effectively in formal and informal settings
• Ability to pay particular attention to small details
• Exceptional dress and grooming standards
• Has a positive and proactive attitude
• Confidence in selling and up-selling products and services
• Positive sales-oriented personality
• Desire to meet goals
• Ethical and honest

Nice To Haves

• Previous knowledge of Niagara area is considered an asset
• Previous up-selling and/or sales experience is considered an asset
• Knowledge of Restaurant Reservation system is considered an asset

Responsibilities

• Provide personalized and exceptional guest service at every given opportunity
• Meet established up-selling and sales goals
• Ensures that servers and/or bussers are properly allocated to various sections of the restaurant
• Meets and greets restaurant guests ensuring that they are seated as soon as possible with menus, using the guest name in accordance with Lais Hotel Properties’ Standard Operating Procedures
• Inputs, collects data and communications information using the reservations system
• Answers incoming telephone calls to make reservations according to Standard Operating Procedures
• Assists servers and bussers as required during peak times
• Communicates with managers and employees on a daily basis
• Answering incoming Room Service calls/orders and suggestively up-sell at every opportunity according to Standard Operating Procedures
• Run buffet food and/or Room Service orders when required
• Having a thorough knowledge of Lais Hotel Properties’ products and services
• Suggesting additional product and services meeting our Guests’ specific preferences
• Assessing Guests’ individual needs to meet standards for additional products and services
• Actively seeking ways to meet Guests’ product or service needs
• All other duties as assigned

Benefits

• Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.