Host/Hostess Don Juan's Cocina

Full House Resorts, Inc•Cripple Creek, CO

11d•$16

About The Position

Don Juan's Cocina is seeking a Host/Hostess to welcome guests and support an organized, coordinated dining experience. The role includes greeting and seating guests, communicating wait times and table status, maintaining the host station and waiting area, and coordinating with servers and kitchen staff to balance seating. The Host/Hostess answers guest questions, shares accurate information about the menu, specials, and promotions, handles concerns professionally, and helps maintain efficient table turnover. The position also includes completing sidework, balancing the drawer at the end of the shift, and helping bus tables as needed. Employees are expected to arrive on time and ready to work, maintain their uniform and nametag, follow safety and health standards and internal procedures, remain alert to restaurant operations, and inform the supervisor of concerns.

Requirements

Demonstrated experience working in the food and beverage industry.
Demonstrated experience working under pressure or within specific deadlines.
Demonstrated problem-solving, organizing, and work-prioritization skills.
One or more years of recent, related experience as a host or hostess.

Nice To Haves

Host or hostess experience in a hospitality, restaurant, or gaming environment.

Responsibilities

Greet restaurant guests warmly upon arrival.
Calculate and communicate accurate wait times and keep guests informed about table status.
Escort guests to their tables, present menus, assist with seating preferences, and accommodate special seating requests when feasible.
Keep the front-of-house area, host station, and waiting area clean and organized.
Coordinate with servers and kitchen staff to support smooth and balanced seating.
Engage with guests, anticipate their needs, and respond promptly to questions or concerns.
Stay familiar with the menu, daily specials, and restaurant promotions and provide accurate information.
Address guest complaints professionally or escalate them to a manager when necessary.
Monitor and optimize table turnover.
Report to work as scheduled, on time, and ready to work; properly wear and maintain the uniform and nametag, and wear a gaming license if in possession of one.
Perform duties in compliance with safety and health standards and internal policies and procedures.
Complete sidework, balance the drawer at shift end, and assist with bussing tables as needed.
Remain alert to restaurant operations and keep the supervisor informed of concerns.