Host/Hostess Don Juan's Cocina

Full House Resorts•Cripple Creek, CO

11d

About The Position

Don Juan's Cocina is hiring a Host/Hostess to welcome and assist restaurant guests and support efficient front-of-house operations. The role includes greeting guests, providing accurate wait times and updates, escorting guests to tables, presenting menus, and accommodating seating preferences when feasible. The Host/Hostess helps coordinate seating with servers and kitchen staff, maintains the host station and waiting area, stays informed about menu items and promotions, and responds to guest inquiries or concerns. The position also involves completing sidework, balancing the drawer at shift end, helping bus tables as needed, and following safety, health, and internal policies. Employees are expected to report to work on time and ready to work, maintain their uniform and nametag, and keep their supervisor informed of concerns.

Requirements

Demonstrated experience working in the food and beverage industry.
Demonstrated ability to perform within deadlines or under pressure.
Demonstrated problem-solving, organization, and work-prioritization skills.
One or more years of recent, related experience as a host or hostess.

Nice To Haves

Host or hostess experience in a hospitality, restaurant, or gaming environment.

Responsibilities

Greet restaurant guests warmly upon arrival with a positive attitude.
Calculate and communicate accurate wait times and keep guests informed about table status.
Escort guests to their tables, present menus, and assist with seating preferences; accommodate special requests when feasible.
Maintain a clean and organized front-of-house area, including the host station and waiting area.
Coordinate with servers and kitchen staff to support smooth and equitable seating and avoid overburdening or underseating servers.
Engage with guests, anticipate their needs, and respond promptly to questions or concerns.
Stay knowledgeable about the menu, daily specials, and restaurant promotions.
Handle guest complaints professionally or escalate them to a manager when necessary.
Monitor and optimize table turnover.
Report to work as scheduled, on time, and ready to work; wear and maintain the required uniform and nametag, and wear a gaming license if in possession of one.
Perform duties in compliance with safety and health standards and internal policies and procedures.
Complete sidework, balance the drawer at shift end, and assist with bussing tables as needed.
Remain alert and generally aware of restaurant operations, and keep the supervisor informed of concerns.