Host or Hostess

Marriott•Charlotte, NC

10h•Onsite

About The Position

The Host or Hostess at Bourbon Steak, located at The Ritz-Carlton Charlotte, sets the tone for an exceptional dining experience by ensuring guests feel welcomed, recognized, and valued from arrival through departure. The role manages reservations, seating, dining room readiness, and guest needs while working with restaurant leadership and colleagues to support smooth operations and personalized hospitality. The position upholds Ritz-Carlton service standards and the brand’s Gold Standards, while maintaining an organized, polished, and welcoming work environment. It also requires following company, safety, sanitation, and security procedures; reporting maintenance concerns and unsafe conditions; and participating in required training.

Requirements

High school diploma or G.E.D. equivalent is preferred.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Ability to stand, sit, or walk for an extended period of time.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Manage guest reservations, including booking, confirming, and modifying them to create a personalized dining experience.
Coordinate table assignments and seating flow, including accommodations for VIPs, large parties, and guests with special needs.
Maintain dining room readiness by ensuring tables, guest amenities, and service areas meet presentation standards.
Monitor restaurant activity and guest satisfaction to support smooth operations and exceptional service.
Partner with restaurant leadership and team members to anticipate needs and enhance the guest experience.
Deliver warm, personalized hospitality and uphold service standards in every guest interaction.
Communicate effectively with guests and colleagues to support a seamless dining experience.
Foster a collaborative, team-oriented culture and build positive working relationships.
Maintain an organized, polished, and welcoming work environment that reflects brand standards.
Follow company, safety, sanitation, and security policies and procedures.
Report maintenance concerns, accidents, injuries, and unsafe conditions promptly.
Participate in required training and consistently uphold established operational standards.
Perform other reasonable job duties as requested by Supervisors.