Host or Hostess

Marriott•Boston, MA

About The Position

The Host or Hostess welcomes guests, determines party size, and seats guests at clean, available tables. The role includes guiding guests through dining areas, arranging seating for groups with special needs, and ensuring tables have clean, current menus and complete, appropriate place settings. The Host or Hostess monitors dining rooms for seating availability, service, safety, and guest well-being, and maintains clean work areas using clean-as-you-go procedures. The position follows company and safety policies, reports accidents and unsafe conditions, and completes required safety training and certifications. The Host or Hostess maintains a clean, professional appearance, protects confidential information and company assets, communicates professionally, answers telephones with appropriate etiquette, and builds positive working relationships with colleagues. The role also supports team goals, responds appropriately to employee concerns, meets quality standards, and performs other reasonable duties as requested by supervisors.

Requirements

High school diploma or G.E.D. equivalent is preferred.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Ability to stand, sit, or walk for an extended period of time.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Greet and acknowledge guests according to company standards and determine the size of their party.
Seat guests at clean, available tables and assist them as needed, including guiding them through dining rooms.
Move and arrange tables, chairs, and settings, and organize seating for groups with special needs.
Ensure place settings are appropriate and include napkins, clean silverware, and other standard items.
Check that menus are current, clean, plentiful, and wrinkle-free.
Maintain cleanliness of work areas throughout the day using clean-as-you-go procedures.
Monitor dining rooms for seating availability, service, safety, and guest well-being.
Follow company, safety, and security policies and procedures; report accidents, injuries, and unsafe work conditions to a manager; and complete safety training and certifications.
Maintain a clean and professional uniform and personal appearance, protect proprietary information, and safeguard company assets.
Speak clearly and professionally, answer telephones using appropriate etiquette, and maintain positive working relationships with colleagues.
Support the team in reaching common goals, listen and respond appropriately to employee concerns, and ensure adherence to quality expectations and standards.
Perform other reasonable job duties as requested by supervisors.