Host or Hostess

Marriott•Miami, FL

About The Position

The Host or Hostess greets guests, determines party size, and seats guests at clean, available tables. The role includes guiding guests through dining rooms, arranging seating for groups with special needs, maintaining appropriate place settings, and ensuring menus are clean, current, and available. Hosts and Hostesses monitor dining rooms for seating availability, service, safety, and guest well-being, and maintain clean work areas using clean-as-you-go procedures. The position also requires following company, safety, and security policies; reporting accidents, injuries, and unsafe conditions; completing required safety training and certifications; maintaining a clean and professional appearance; protecting confidential information and company assets; and communicating courteously with guests and colleagues. The role involves supporting team goals, responding appropriately to employee concerns, meeting quality standards, and performing other reasonable duties as requested by supervisors. Employees may need to stand, sit, or walk for extended periods and handle objects weighing up to 10 pounds without assistance.

Requirements

High school diploma or G.E.D. equivalent preferred.
No related work experience required.
No supervisory experience required.
Stand, sit, or walk for extended periods.
Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Greet and acknowledge guests according to company standards and determine the number of people in each party.
Seat guests at clean, available tables and guide them through dining rooms, providing assistance as needed.
Move and arrange tables, chairs, and settings, and organize seating for groups with special needs.
Ensure each guest has an appropriate place setting, including a napkin, clean silverware, and other standard items.
Check that menus are current, clean, plentiful, and wrinkle-free.
Monitor dining rooms for seating availability, service, safety, and guest well-being.
Maintain clean work areas throughout the day using clean-as-you-go procedures.
Follow company, safety, and security policies and procedures; report accidents, injuries, and unsafe work conditions; and complete safety training and certifications.
Maintain a clean and professional uniform and personal appearance, protect confidential information, and safeguard company assets.
Use clear, professional language and appropriate telephone etiquette.
Develop positive working relationships, support team goals, and listen and respond appropriately to employee concerns.
Ensure adherence to quality expectations and standards.
Perform other reasonable job duties as requested by supervisors.