Host or Hostess

Marriott•Phoenix, AZ

About The Position

The Host or Hostess welcomes guests, determines party size, and seats guests at clean, available tables. The role includes guiding guests through dining rooms, arranging tables and chairs, organizing seating for groups with special needs, and ensuring place settings and menus are clean, current, and complete. The host monitors dining rooms for seating availability, service, safety, and guest well-being, and maintains clean work areas using clean-as-you-go procedures. The position follows company, safety, and security policies; reports accidents, injuries, and unsafe conditions to a manager; and completes required safety training and certifications. The host maintains a clean, professional appearance, protects confidential information and company assets, welcomes guests according to company standards, communicates professionally, and answers telephones using appropriate etiquette. The role also involves building positive working relationships, supporting team goals, responding appropriately to employee concerns, and meeting quality expectations. The host may perform other reasonable duties as requested by supervisors. Marriott International describes itself as an equal opportunity employer and highlights a workplace that values associates’ diverse backgrounds. JW Marriott describes opportunities for training, development, and recognition in a luxury hospitality environment with a focus on holistic well-being.

Requirements

High school diploma or G.E.D. equivalent is preferred.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Ability to stand, sit, or walk for an extended period of time.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Greet guests, determine the number in their party, and seat them at clean, available tables.
Guide guests through dining rooms and provide needed assistance.
Move and arrange tables, chairs, and settings, and organize seating for groups with special needs.
Ensure place settings are appropriate and guests have napkins, clean silverware, and other standard items.
Check that menus are current, clean, plentiful, and wrinkle-free.
Maintain cleanliness of work areas throughout the day using clean-as-you-go procedures.
Monitor dining rooms for seating availability, service, safety, and guest well-being.
Follow company, safety, and security policies and procedures; report accidents, injuries, and unsafe work conditions to a manager; and complete safety training and certifications.
Maintain a clean and professional uniform and personal appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests according to company standards.
Communicate clearly and professionally and answer telephones using appropriate etiquette.
Develop positive working relationships, support team goals, and listen and respond appropriately to employee concerns.
Ensure adherence to quality expectations and standards.
Perform other reasonable job duties as requested by supervisors.