Host or Hostess

Marriott•San Francisco, CA

About The Position

The Host or Hostess welcomes and acknowledges guests, determines party size, and seats guests at clean, available tables. The role includes guiding guests through dining rooms and providing assistance, arranging tables and seating for groups with special needs, and ensuring each place setting is complete and appropriate. The Host or Hostess checks that menus are current, clean, plentiful, and wrinkle-free, maintains clean work areas using clean-as-you-go procedures, and monitors dining rooms for seating availability, service, safety, and guest well-being. The position requires following company and safety and security policies, reporting accidents, injuries, and unsafe conditions to a manager, and completing safety training and certifications. The employee maintains a clean, professional appearance; protects confidential information and company assets; communicates professionally with guests and colleagues; and supports team goals and quality standards. The role also involves standing, sitting, or walking for extended periods and moving objects weighing up to 10 pounds without assistance. Other reasonable duties may be assigned by supervisors. Marriott International states that it is an equal opportunity employer and fosters an environment where associates’ backgrounds are valued. W Hotels describes its mission as “Ignite Curiosity, Expand Worlds” and its service philosophy as “Whatever/Whenever.”

Requirements

High school diploma or G.E.D. equivalent is listed as a preferred qualification.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Ability to stand, sit, or walk for an extended period of time.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Greet guests, determine the number in their party, and seat them at clean, available tables.
Guide guests through dining rooms and provide needed assistance.
Move and arrange tables, chairs, and settings, and organize seating for groups with special needs.
Ensure place settings are appropriate and include a napkin, clean silverware, and other standard items.
Check that menus are current, clean, plentiful, and wrinkle-free.
Maintain clean work areas throughout the day using clean-as-you-go procedures.
Monitor dining rooms for seating availability, service, safety, and guest well-being.
Follow company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to a manager.
Complete safety training and certifications.
Maintain a clean and professional uniform and personal appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests according to company standards.
Communicate clearly and professionally and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships, support team goals, and respond appropriately to other employees’ concerns.
Ensure adherence to quality expectations and standards.
Perform other reasonable job duties as requested by supervisors.