Hearing Technician Jobs

About The Position

Requirements

• U.S. citizenship, subject to the stated VA policy exception for non-citizens when qualified citizens cannot be recruited.
• Completion of the Department of Labor Apprenticeship Program for Hearing Aid Specialists, or successful completion of two academic years above high school with relevant coursework such as hearing science, human anatomy and physiology, hearing instrument science, gerontology, psychology, or other general healthcare areas.
• A full, current, and unrestricted state, territorial, commonwealth, or District of Columbia license or registration to practice as a Hearing Instrument Specialist, subject to the stated exception for temporary graduate appointments.
• Active board certification from the National Board for Certification in Hearing Instrument Sciences (NBC-HIS), subject to the stated exception for temporary graduate appointments. Non-board-certified appointees must actively pursue certification and may be required to obtain it within two years.
• Proficiency in written and spoken English.
• For GS-5: knowledge of basic head and neck anatomy and infection-control procedures; basic computer software skills; oral and written communication skills; ability to follow instructions and maintain stock and supply inventories.
• For GS-6: one year of experience equivalent to GS-5, including relevant patient care, non-diagnostic otoscopy, cerumen management, and support for hearing-aid repair appointments.
• For GS-6: knowledge of normal and abnormal ear anatomy, hearing aids, hearing assistive technology, manufacturers, and manufacturer software.
• For GS-6: skill in documenting patient procedures and devices and educating patients on hearing-aid use, insertion, removal, hygiene, hearing loss, and communication strategies.
• For GS-6: ability to make decisions about devices and patient care consistent with the documented and co-signed plan of care under audiologist supervision; prepare patients, equipment, and environments for procedures; and triage patient calls or audiology requests.
• Meet the stated application, assessment, background/security, onboarding, identification, physical evaluation, and seasonal influenza vaccination requirements.
• Serve the required one- or two-year trial period, subject to the stated conditions.

Nice To Haves

• Experience working with hearing aids.
• Strong customer service skills.

Responsibilities

• Support Audiology clinical programs under the supervision of a GS-12 staff audiologist or above.
• Greet and escort patients and provide basic hearing-aid information and instruction.
• Perform non-diagnostic otoscopy and cerumen management.
• Take earmold impressions; fabricate, order, fit, and modify earmolds as appropriate to the plan of care.
• Troubleshoot and repair hearing aids and hearing assistive technology, including accessories and alerting devices.
• Perform listening checks and visual and auditory checks of hearing devices, as well as electroacoustic analysis.
• Pair hearing aids and accessories using Bluetooth technology.
• Provide patient and caregiver education and counseling consistent with the audiologist’s treatment plan, including hearing-aid use, communication strategies, and realistic expectations.
• Conduct pass/fail hearing screenings without interpretation.
• Prepare equipment and the environment for audiology procedures and in-person or telehealth visits.
• Document patient interactions, procedures, devices, and episodes of care in the medical record; use electronic medical record and ROES functions and code procedures as appropriate for audiologist co-signature.
• Respond to routine patient inquiries and triage patient calls or audiology requests.
• Manage office supplies and stock and supply inventories.
• Perform other duties as assigned.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific benefits depend on position eligibility and are available from the hiring agency.