Treatment Technician

Virsono Hearing Centers•Neptune Township, NJ

18h

About The Position

The Treatment Technician supports the Regional Clinic Manager and a licensed audiologist who provides care remotely to deliver a smooth, patient-focused clinic experience. The role combines clinical support, administrative coordination, and patient care. Duties include preparing exam rooms, assisting with remote audiological procedures, managing Earlens device orders and fittings, and helping ensure efficient daily clinic operations. The position also supports marketing and outreach, maintains required certifications, and participates in assigned continuing education and conferences, some of which require travel. Enrollment in an audiology technician program is required, with tuition covered by VHC.

Requirements

High school diploma or equivalent.
At least 2 years of experience in a busy medical clinic or business environment.
Competency with EMR software, such as Counsel Ear.
Ability to work independently, take ownership of tasks, and show initiative.
Strong verbal and written communication skills in a multicultural environment.
Proactive communication, including sharing important updates before they become urgent.
Problem-solving skills and ability to adapt to interruptions.
Patient-centered, respectful, and professional conduct.
Team-oriented approach and positive, can-do attitude.
Attention to detail, organization, and strong planning skills.
Commitment to ethical conduct with patients, coworkers, vendors, and partners.
Interest in personal and professional growth.

Nice To Haves

Medical Assistant certificate or similar.
Audiology clinic experience.

Responsibilities

Serve as backup for opening and closing the clinic each day.
Ensure audiology equipment and computers are on and ready for patients.
Collaborate with the Patient Care Coordinator (PCC) to manage scheduling and patient flow.
Answer phones, schedule appointments, and support administrative processes.
Manage clinic supply inventory and prepare daily, weekly, and monthly reports.
Attend daily huddles and regular staff meetings.
Follow HIPAA requirements and clinic policies.
Prepare exam rooms and assist with patient intake.
Support the remote audiologist with telehealth and audiology procedures, including Cognivue screenings, video-otoscopy, OAEs, and other functions as trained.
Provide Earlens orientation, including device care, Bluetooth pairing, and use counseling.
Assist patients and the PCC with exchanges, returns, and follow-up questions.
Coordinate with ENT groups regarding impressions and follow-ups related to Earlens devices.
Send PCP reports daily and hand-deliver physician reports when required.
Manage Earlens ordering by uploading invoices and sales agreements to Counsel Ear and ensuring documentation is complete by deadlines.
Receive devices, prepare them for fitting, and verify their functionality.
Perform Earlens device verification and validation before patient use.
Support grassroots marketing, including physician and community education programs.
Assist with outbound calls to prospective patients and preparation of marketing materials.
Maintain all required certifications.
Participate in assigned continuing education and conferences, with some travel required.
Enroll in an audiology technician program.