Water Treatment Technician

Carroll Water • Dover, DE

2d • Onsite

About The Position

Carroll Water is hiring a dependable and experienced Water Treatment Technician for a full-time, year-round, field-based role servicing residential and commercial water treatment systems. The technician diagnoses, troubleshoots, repairs, and maintains a range of equipment while delivering professional customer service. The role requires travel to customer locations throughout the service area and participation in weekend or on-call rotations as required. Pay is based on experience (DOE).

The position involves working with water softeners, acid neutralizers, reverse osmosis systems, filtration systems, chemical feed systems, UV systems, and related equipment. Technicians test and evaluate systems and water quality, communicate service recommendations to customers, document work using company technology, and maintain their vehicle, tools, parts, and work area. They may also train or mentor apprentices and helpers as assigned.

This active, field-based position includes work at residential, commercial, and other customer locations, indoors and outdoors, and in varying weather and environmental conditions. Work may involve confined spaces, plumbing systems, water, machinery, electrical components, and construction-related conditions and hazards. Candidates must meet the listed physical demands, including lifting and carrying up to approximately 50 pounds. Employment offers are contingent on applicable pre-employment checks and verification requirements.

Requirements

• Valid driver's license with an acceptable driving record; must meet Carroll Water's motor vehicle record requirements and remain insurable under the company's vehicle insurance policy.
• Strong mechanical aptitude and problem-solving skills.
• Ability to diagnose and troubleshoot mechanical, plumbing, and water treatment-related systems.
• Strong communication and customer service skills.
• Ability to safely use hand tools, power tools, testing equipment, and other job-related equipment.
• Ability to work independently and effectively as part of a team.
• Strong attention to detail and commitment to quality workmanship.
• Ability to communicate professionally with customers, coworkers, and management.
• Willingness to participate in weekend or on-call rotations as needed.
• Ability to travel to customer locations throughout the service area.
• Ability to regularly lift, carry, and move tools, equipment, parts, and materials weighing up to approximately 50 pounds.
• Ability to stand, walk, bend, stoop, kneel, crouch, reach, and work in various positions for extended periods; use hands and arms repetitively; work in confined or limited-access spaces; and work on uneven terrain.
• Ability to safely enter and exit company vehicles and equipment and work indoors and outdoors in varying weather and environmental conditions.
• Successful completion of applicable pre-employment requirements, including a background check, driving record check, and verification of identity and authorization to work in the United States.

Nice To Haves

• Previous experience with water treatment systems.
• Plumbing, electrical, HVAC, mechanical, or other skilled-trade experience.
• Experience troubleshooting pumps, pressure tanks, filtration systems, or related equipment.
• Experience using ServiceTitan or another field service management/CRM system.
• Previous experience training or mentoring apprentices or helpers.

Responsibilities

• Diagnose, troubleshoot, service, repair, and maintain residential and commercial water treatment systems.
• Identify system issues and determine appropriate repair or service solutions.
• Perform routine maintenance and replace filters, media, components, and other equipment as needed.
• Test and evaluate water treatment systems and water quality.
• Explain system operation, service recommendations, and maintenance needs to customers clearly and professionally.
• Provide high-quality customer service and represent Carroll Water positively at jobsites.
• Document service calls, work performed, equipment installed, customer interactions, and system performance using company technology.
• Maintain an accurate inventory of tools, parts, and materials needed for service calls.
• Load, transport, and safely handle tools, equipment, and materials.
• Maintain a clean, organized, and safe vehicle and work area.
• Assist with training and mentoring apprentices and helpers as assigned.
• Follow company safety policies, procedures, and applicable regulations.
• Participate in weekend or on-call rotations as required.
• Travel to customer locations throughout the service area.
• Perform other related duties as assigned.

Benefits

• Competitive pay based on experience.
• Overtime opportunities.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Company-paid basic life and AD&D insurance.
• Paid time off.
• Paid company holidays.
• Paid training and certification opportunities.
• Stable, year-round employment.
• Opportunities for advancement and career growth.
• Supportive, team-oriented work environment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed