Water Treatment Technician

Carroll Water•Cockeysville, MD

2d•Onsite

About The Position

Carroll Water is seeking a dependable and experienced Water Treatment Technician for a full-time, year-round position servicing residential and commercial water treatment systems. The technician diagnoses, troubleshoots, repairs, and maintains systems while delivering professional customer service at customer locations. This is a primarily field-based role serving residential, commercial, and other customer sites. Driving to jobs throughout the service area is an essential function, and employment is contingent on meeting the company’s driving and motor vehicle record requirements. The role includes working with equipment such as water softeners, acid neutralizers, reverse osmosis systems, filtration systems, chemical feed systems, and UV systems. The technician tests and evaluates water systems and water quality, performs routine maintenance and equipment replacements, documents work using company technology, and maintains job-related tools, materials, vehicles, and work areas. Weekend or on-call rotation participation is required as needed. The role may also involve training or mentoring apprentices and helpers. The work is active and may involve lifting and carrying up to approximately 50 pounds, extended periods of standing and movement, working in confined or limited-access spaces, uneven terrain, and indoor or outdoor environments in varying weather. Jobsite conditions may include plumbing systems, water, tools, machinery, electrical components, and construction-related hazards. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Valid driver's license with an acceptable driving record; must meet the company's motor vehicle record requirements and remain insurable under its vehicle insurance policy.
Strong mechanical aptitude and problem-solving skills.
Ability to diagnose and troubleshoot mechanical, plumbing, and water treatment-related systems.
Strong communication and customer service skills.
Ability to safely use hand tools, power tools, testing equipment, and other job-related equipment.
Ability to work independently and effectively as part of a team.
Strong attention to detail and commitment to quality workmanship.
Ability to communicate professionally with customers, coworkers, and management.
Willingness to participate in weekend or on-call rotations as needed.
Ability to travel to customer locations throughout the service area.
Ability to regularly lift, carry, and move tools, equipment, parts, and materials weighing up to approximately 50 pounds.
Ability to stand, walk, bend, stoop, kneel, crouch, reach, and work in various positions for extended periods.
Ability to use hands and arms repetitively to operate tools and equipment.
Ability to work in confined or limited-access spaces, on uneven terrain, and at residential, commercial, and construction-related jobsites.
Ability to safely enter and exit company vehicles and equipment, and work indoors and outdoors in varying weather and environmental conditions.
Successful completion of applicable pre-employment requirements, including a background check, motor vehicle/driving record check, and verification of identity and authorization to work in the United States.

Nice To Haves

Previous experience with water treatment systems.
Plumbing, electrical, HVAC, mechanical, or other skilled-trade experience.
Experience troubleshooting pumps, pressure tanks, filtration systems, or related equipment.
Experience using ServiceTitan or another field service management/CRM system.
Previous experience training or mentoring apprentices or helpers.

Responsibilities

Diagnose, troubleshoot, service, repair, and maintain residential and commercial water treatment systems.
Work with water softeners, acid neutralizers, reverse osmosis systems, filtration systems, chemical feed systems, UV systems, and related equipment.
Identify system issues and determine appropriate repair or service solutions.
Perform routine maintenance and replace filters, media, components, and other equipment as needed.
Test and evaluate water treatment systems and water quality.
Explain system operation, service recommendations, and maintenance needs to customers clearly and professionally.
Provide high-quality customer service and represent Carroll Water positively at jobsites.
Document service calls, work performed, equipment installed, customer interactions, and system performance using company technology.
Maintain accurate inventory of tools, parts, and materials needed for service calls.
Load, transport, and safely handle tools, equipment, and materials.
Maintain a clean, organized, and safe vehicle and work area.
Assist with training and mentoring apprentices and helpers as assigned.
Follow company safety policies, procedures, and applicable regulations.
Participate in weekend or on-call rotations as required.
Perform other related duties as assigned.