Treatment Technician

Virsono Hearing Centers•Greenville, NC

5d•$23 - $28

About The Position

The Treatment Technician supports the Regional Clinic Manager and a licensed audiologist who provides care remotely, helping ensure a smooth, patient-focused clinic experience. The role combines clinical support, administrative coordination, and patient care responsibilities. Duties include preparing exam rooms, assisting with remote audiological procedures, managing Earlens device orders and fittings, and supporting efficient daily clinic operations. The technician also contributes to clinic administration, patient education and follow-up, device verification, marketing and outreach, and professional development. The position requires maintaining required certifications, participating in continuing education and assigned conferences (some travel required), and enrolling in an audiology technician program, with tuition covered by VHC.

Requirements

High school diploma or equivalent required.
At least 2 years of experience in a busy medical clinic or business environment.
Competency with EMR software, such as Counsel Ear.
Self-starter who works independently and takes ownership of tasks.
Strong verbal and written communication skills in a multicultural environment.
Proactive communication, including sharing important updates before they become urgent.
Effective problem-solving skills and ability to adapt to interruptions.
Patient-centered, respectful, and professional approach in all interactions.
Team-oriented attitude and a positive, “can-do” approach.
Detail-oriented and organized, with strong planning skills.
Commitment to ethical conduct with patients, coworkers, vendors, and partners.
Interest in personal and professional growth.
Ability to maintain required certifications and participate in continuing education and assigned conferences.
Enrollment in an audiology technician program.

Nice To Haves

Medical Assistant certificate or similar.
Audiology clinic experience.

Responsibilities

Serve as backup to open and close the clinic each day.
Ensure audiology equipment and computers are ready for patient use.
Collaborate with the Patient Care Coordinator (PCC) to manage scheduling and patient flow.
Answer phones, schedule appointments, and support administrative processes as needed.
Manage clinic supply inventory and prepare daily, weekly, and monthly reports.
Join daily huddles and participate in regular staff meetings.
Ensure compliance with HIPAA and clinic policies.
Prepare exam rooms and assist with patient intake.
Support the remote audiologist with telehealth and audiology procedures, including Cognivue screenings, video-otoscopy, OAEs, and other functions as trained.
Provide Earlens orientation, including device care, Bluetooth pairing, and use counseling.
Assist patients and the PCC with exchanges, returns, and follow-up questions.
Coordinate with ENT groups for impressions and follow-ups related to Earlens devices.
Send PCP reports daily and hand-deliver physician reports when required.
Manage Earlens ordering by uploading invoices and sales agreements to Counsel Ear and ensuring documentation is complete by deadlines.
Receive devices, prepare them for fitting, and verify functionality.
Perform verification and validation of Earlens devices before patient use.
Support grassroots marketing efforts, including physician and community education programs.
Assist with outbound calls to prospective patients and prepare marketing materials.
Maintain all required certifications.
Participate in continuing education and conferences as assigned; some travel is required.
Enroll in an audiology technician program; tuition is covered by VHC.