Treatment Technician-Patient Care

Virsono Hearing Centers•Los Angeles, CA

About The Position

The Aud Tech/PCC is a hybrid role that reports to the Regional Clinic Manager and works under the supervision of a licensed audiologist. The position helps ensure smooth clinic operations, including patient management and scheduling in the EMR system. Responsibilities also include preparing for visits, setting up exam rooms, rooming patients, preparing patients for audiological tests, assisting with tele-audiology functions, and managing new hearing aid orders and repairs. The role supports clinic administration, patient communications, infection control, equipment readiness, reporting, marketing activities, device processing, and compliance with HIPAA. Travel for work conferences and continuing education may be required. The employee must maintain all professional certifications and perform other duties as required and directed.

Requirements

At least 2 years of experience working in a busy medical clinic or business.
High school graduation or equivalent.
Competency with EMR software such as Counsel Ear.
Willingness to take the AuD Tech distance program.
Ability to work independently, take ownership of tasks, demonstrate initiative, and seek work when current tasks are complete.
Excellent verbal and written communication skills in a multicultural environment.
Experience working in a collaborative team environment.
Responsive and proactive communication skills, including communicating important information before it becomes urgent or critical.
Superior problem-solving ability and ability to manage numerous interruptions.
Ability to treat customers and patients in a caring and respectful manner.
Motivation to meet personal and team monthly, quarterly, and annual goals.
Strong attention to detail.
Ability to maintain direction and focus through proactive planning and organized approaches to work.
Positive outlook and a can-do attitude.
Ability to ensure ethical behavior in dealings with suppliers, vendors, customers, patients, and coworkers.
Interest in personal and professional growth.

Nice To Haves

Medical Assistant certificate or equivalent.

Responsibilities

Open and close the clinic each workday.
Ensure computer and audiology equipment is turned on and ready for patients; check calibrations, updates, batteries, and charge levels.
Oversee and manage schedules for patient activities.
Handle ACHA walk-ins, troubleshoot ACHA difficulties, and determine the next course of action.
Manage the site's infection control program.
Answer incoming calls and direct patients appropriately; return voicemails when unavailable to answer because of assisting a healthcare provider.
Send patient paperwork in preparation for appointments, follow up on incomplete paperwork, and help patients complete it by phone or at the office.
Assist the remote Treatment Coordinator and Treatment Specialist with telehealth appointments.
Oversee sanitization and COVID policy processes.
Ensure HIPAA compliance and maintain confidentiality.
Participate in off-site grassroots marketing, physician education and referral programs, and community education activities.
Make outbound calls to educate and schedule prospects.
Manage office supply inventory for the location.
Prepare daily, weekly, and monthly reports as directed.
Join daily huddles as directed and participate in regular staff meetings.
Manage the monthly reconciliation report for the location's ELHC petty cash fund.
Assist patients with third-party financing, such as Ally and Pro Pay.
Assist with and manage device ordering, including uploading invoices and sales agreements to Counsel Ear before the monthly deadline and sending Earlens sales agreements with orders to Customer Care.
Receive Earlens devices and acoustic hearing devices and prepare them for fitting and delivery.
Assist customers with exchanges or returns.
Prepare marketing materials as needed and directed, and support marketing activities as directed.
Assist with hand-delivering physician reports.
Travel for work conferences and continuing education when required.
Maintain all professional certifications.
Perform other duties as required and directed.