Treatment Technician-Patient Care

Virsono Hearing Centers•Lawrence Township, NJ

13d

About The Position

The Aud Tech/PCC is a hybrid role that reports to the Regional Clinic Manager and works under the supervision of a licensed audiologist. The position supports smooth clinic operations, including patient management and scheduling in the EMR system. Responsibilities include preparing exam rooms and patients for visits and audiological tests, assisting with tele-audiology functions, and managing hearing aid orders and repairs. The position is based in Princeton three days per week and Freehold two days per week (Tuesday and Friday). Hours are 8 a.m. to 4 p.m. Travel for work conferences and continuing education may be required.

Requirements

At least 2 years of experience working in a busy medical clinic or business.
High school graduate or equivalent.
Competency with EMR software such as Counsel Ear.
Ability to work independently, take ownership, demonstrate initiative, and seek additional work when tasks are complete.
Excellent verbal and written communication skills in a multicultural environment.
Experience working in a collaborative team environment.
Responsive and proactive communication skills.
Strong problem-solving ability and ability to manage numerous interruptions.
Ability to treat customers and patients with care and respect.
Motivation to meet personal and team monthly, quarterly, and annual goals.
Strong attention to detail, proactive planning, and organization.
Positive, can-do attitude.
Ability to behave ethically in dealings with suppliers, vendors, customers, patients, and coworkers.
Willingness to pursue personal and professional growth.
Willingness to take the AuD Tech distance program.

Nice To Haves

Medical Assistant certificate or equivalent.

Responsibilities

Open and close the clinic each workday.
Prepare computer and audiology equipment for patients, including checking calibrations, updates, batteries, and charge levels.
Oversee and manage schedules for patient activities.
Handle ACHA walk-ins, troubleshoot difficulties, and determine the next course of action.
Manage the infection control program at the site.
Answer incoming calls, direct patients appropriately, and return voicemails when unable to answer because of assisting a healthcare professional.
Send appointment paperwork to patients and follow up to ensure it is completed, assisting patients by phone or in the office as needed.
Assist the remote Treatment Coordinator and Treatment Specialist with telehealth appointments.
Oversee sanitization and COVID policy processes.
Ensure compliance with HIPAA and maintain confidentiality.
Participate in grassroots marketing activities, including physician education, referral programs, and community education.
Make outbound calls to educate and schedule prospective patients.
Manage office supply inventory for the location.
Prepare daily, weekly, and monthly reports as directed.
Join daily huddles as directed and participate in regular staff meetings.
Manage the monthly reconciliation report for the ELHC petty cash fund at the location.
Assist patients with third-party financing, such as Ally and Pro Pay.
Manage the device-ordering process, including uploading invoices and sales agreements to Counsel Ear before the monthly deadline and sending Earlens sales agreements with orders to Customer Care.
Receive Earlens and acoustic hearing devices and prepare them for fitting and delivery.
Assist customers with exchanges or returns.
Prepare marketing materials and support marketing activities as directed.
Assist with hand-delivering physician reports.
Travel for work conferences and continuing education when required.
Maintain all professional certifications.
Perform other duties as required and directed.