TRAVELING Treatment Technician-Patient Care

Virsono Hearing Centers•Williamsburg, VA

23h

About The Position

The Aud Tech/PCC is a hybrid role that reports to the Regional Clinic Manager and works under the supervision of a licensed audiologist. This traveling position serves the Newport News, Gloucester, and Williamsburg offices. It supports smooth clinic operations, including patient management and scheduling in the EMR system; preparing exam rooms and patients for visits and audiological tests; assisting with tele-audiology functions; and managing hearing aid orders and repairs.

Requirements

At least 2 years of experience working in a busy medical clinic or business.
High school graduate or equivalent.
Competency with EMR software such as Counsel Ear.
Willingness to take the AuD Tech distance program.
Self-starter who can take ownership of tasks and work independently.
Excellent verbal and written communication skills in a multicultural environment.
Experience working in a collaborative team environment.
Responsive, proactive communication skills, including taking the initiative to share important information before it becomes urgent or critical.
Strong problem-solving ability and ability to handle numerous interruptions.
Ability to treat customers and patients in a caring and respectful manner.
Motivation to meet personal and team monthly, quarterly, and annual goals.
Strong attention to detail.
Ability to maintain direction and focus through proactive planning and organized approaches to work.
Positive, can-do attitude.
Ability to ensure ethical behavior in dealings with suppliers, vendors, customers, patients, and coworkers.
Interest in personal and professional growth.

Nice To Haves

Medical Assistant certificate or equivalent.

Responsibilities

Open and close the clinic each workday.
Ensure computer and audiology equipment is turned on and ready for patients; check calibrations, updates, battery levels, and charge levels.
Oversee and manage schedules for patient activities.
Handle ACHA walk-ins, troubleshoot ACHA difficulties, and determine next steps.
Manage the infection control program at the site.
Answer incoming calls, direct patients appropriately, and return voicemails when unable to answer because of assisting a healthcare provider.
Send patient paperwork in preparation for appointments and follow up to ensure it is completed, helping patients complete it by phone or in the office when needed.
Assist the remote Treatment Coordinator and Treatment Specialist with telehealth appointments.
Oversee sanitization and COVID policy processes.
Ensure compliance with HIPAA and maintain confidentiality.
Participate in off-site grassroots marketing, physician education and referral programs, and community education activities.
Make outbound calls to educate and schedule prospects.
Manage office supply inventory for the location.
Prepare daily, weekly, and monthly reports as directed.
Attend daily huddles as directed and participate in regular staff meetings.
Manage the monthly reconciliation report for the location’s ELHC petty cash fund.
Assist patients with third-party financing as needed, including Ally and Pro Pay.
Assist with and manage the site’s device ordering process, including uploading invoices and sales agreements to Counsel Ear before the monthly deadline and sending Earlens sales agreements with orders to Customer Care.
Receive Earlens devices and acoustic hearing devices and prepare them for fitting and delivery.
Assist customers with exchanges or returns as needed.
Prepare marketing materials as needed and directed, and support marketing activities as directed.
Assist with hand-delivering physician reports.
Travel for work conferences and continuing education as required.
Maintain all professional certifications.
Perform other duties as required and directed.