Healthcare Operations Manager Jobs

About The Position

Requirements

• Ability to manage and prioritize multiple tasks, knowledge of Excel, Word, Outlook and PowerPoint and the ability to learn other computer skills.
• Must have good organizational skills and work professionally with doctors, hospital administration and management, SEP employees and the public.
• Extensive knowledge of current practice management system.
• Extensive knowledge of front-end operations (registration, charge entry, scheduling, etc.) and back-office workflow as related to practice operations.
• Knowledge of clinical operations.
• Demonstrated ability to work successfully in a team-based decision-making culture.
• Demonstrated ability to work independently resulting in effective outcomes and on-time performance.
• Experience in planning and coordinating multi-disciplinary communications strategies, strategic initiatives, and events.
• Must respond and follow through to requests from customers promptly.
• Must work carefully and precisely with attention to detail.
• Must utilize resources wisely.
• Performs duties willingly and with initiative. Shares necessary information so co-workers can do the same.
• Cooperates with other departments and work groups.
• Bachelor's degree required – OR – A minimum of 8 years of relevant professional experience in lieu of a degree.
• External Candidates: Minimum of 3 years of experience in healthcare
• Internal Candidates: Minimum of 3 years of experience in healthcare OR 1 year specifically within St. Elizabeth Physicians (SEP).
• External Candidates (Required): Minimum 2 years of supervisory experience, including direct responsibility for managing individual or team performance. This may include: Conducting performance evaluations Providing feedback and coaching Supporting professional development Overseeing daily operations or workflows
• Internal Candidates (Required): Minimum 2 years of experience in leadership or coaching roles, which may include: Serving as a peer mentor Leading cross-functional efforts Supporting onboarding or training Driving performance improvement through informal leadership

Nice To Haves

• Internal Candidates (Preferred): Minimum 2 years of supervisory experience, including direct responsibility for managing individual or team performance. This may include: Conducting performance evaluations Providing feedback and coaching Supporting professional development Overseeing daily operations or workflows

Responsibilities

• Work in conjunction with HR to interview candidates for openings.
• Proactively address performance concerns and document immediately, thoroughly, and accurately. Consult Director of Operations or HR as appropriate to address performance issues.
• Ensure that new employees are properly oriented and are aware of the performance expectations of their position.
• Accurately report time to be paid to employees and providers via payroll system by the deadlines set by payroll.
• Analyze staffing levels and schedule employees and providers to maximize efficiency and productivity. staffing levels based on established company metrics.
• Coach employees to meet established work goals on quantitative/qualitative standards.
• Evaluate employee performances and provide feedback in a timely manner. Obtain physician and mid-level practitioner feedback as necessary and appropriate.
• Through effective management, maximize retention and minimize voluntary office turnover. Recognize employees for outstanding performance.
• Maintain a motivational, positive, and supportive working environment for employees.
• Communicate and administer policies and procedures as outlined. Consult with the Director of Operations or HR department as appropriate to address policy and procedure issues.
• Resolve employee or provider issues with assistance as needed from the Director of Operations and/or Human Resources.
• Work with CBO to improve revenue cycle management and net collections through established workflow processes.
• Communicate goals and objectives, financial performance, and other defined performance objectives to physicians and employees.

Benefits

• Paid Time Off
• Medical, Dental, and Vision
• 403b with Match
• Opportunity for Career Growth