Health Analyst Jobs

About The Position

Requirements

• 2-3 years IT Service Desk Experience.
• Strong Technical or Governance and Compliance understanding.
• Excellent verbal and written communications, interpersonal skills and political acuity.
• Proven to work well alone and in a group setting.
• Well-reasoned, logical approach to problem-solving.
• Strong communications and interpersonal skills.
• Superior Time Management.
• Ability to change & move quickly.
• Bachelor’s degree, College degree (or equivalent experience) in technology or related field.
• ITIL V4 Foundation.

Nice To Haves

• Understanding & ability to speak and write in French considered an asset.

Responsibilities

• Provide frontline IT support for end users via phone, chat, and ticketing system.
• Diagnose and resolve hardware, software, network, and account-related issues.
• Install, configure, and support approved applications, devices, and peripherals.
• Manage user accounts, including password resets, access changes, and onboarding.
• Log, track, and resolve incidents and service requests within SLA targets.
• Deliver high-quality customer service with a focus on First Call Resolution.
• Escalate complex issues to appropriate technical teams when required.
• Perform IT asset management, including assignment, tracking, and decommissioning.
• Maintain accurate documentation of tickets, resolutions, and user interactions.
• Adhere to ITIL processes, privacy requirements, and health & safety standards.

Benefits

• Flexible schedule
• Equipment, training and resources
• Reward and recognition programs
• Earned-wage access through our partnership with ZayZoon
• Comprehensive Benefit and Retirement packages
• Employee discount and perk offerings with various partnerships, including Perkopolis, Telus, Rogers, Goodlife, etc.
• Employee Assistance Program
• Paid orientation, training and development with opportunities to grow your career.