Gate Security Jobs

About The Position

Requirements

• Extensive work experience involving public contact, or an equivalent combination of education and experience.
• Knowledge of occupational hazards and job safety precautions.
• Knowledge of computers and applicable software programs.
• Knowledge of the Community's geography.
• Knowledge of software used for gates, scheduling, and timekeeping.
• Ability to learn and apply controlling rules, regulations, and procedures.
• Ability to read, understand, interpret, and explain rules and regulations.
• Ability to understand and follow oral and written directions.
• Ability to relate to the needs and concerns of senior citizens.
• Ability to maintain effective working relationships with coworkers and the public and handle public-relations problems courteously and tactfully.
• Ability to work a rotating schedule across day, swing, and graveyard shifts, including weekends and holidays.
• Ability to hear and speak accurately by telephone and with people in vehicles, including in a noisy environment.
• Ability to visually identify vehicle decals/RFID, company vehicles, and identification cards.
• Ability to read a Community map and give verbal directions.
• Ability to identify and respond to dangerous situations.
• Ability to move safely over uneven terrain or in confined spaces and maintain balance while walking, standing, or crouching.
• Ability to use hands to finger, grasp, feel, and reach; carry, push, pull, and lift up to 25 pounds; and kneel, stoop, twist, and lift.
• Ability to sit, stand, and walk for prolonged periods and regularly walk up and down 3–5 stairs.
• Ability to read, solve problems, and use verbal and written communication skills.
• Regular attendance is required.

Nice To Haves

• Community resident.

Responsibilities

• Screen and process guests entering the Community.
• Check incoming traffic for decals/RFID, identification cards, or passes, and verify visitors without passes using Gate Clearance Software.
• Direct gate traffic and provide assistance and directions.
• Maintain general surveillance of the area, report unusual incidents, and brief relief ambassadors as needed.
• Receive calls from residents and staff and use the computerized gate entry system to enter names of future guests.
• Answer phones and process guests at reception desks.
• Open and close gatehouses and gates for business when assigned.
• Provide general clerical support when assigned to the Security office, including receptionist duties, data entry, filing, and related work.
• Provide customer service to residents and guests and maintain a professional image and attitude.
• Perform miscellaneous job-related duties as assigned.
• Potentially train other department members as a Field Trainer after completing training and receiving management approval.
• File written reports on incidents.
• Work constructively and respectfully with coworkers, customers, and others, keeping them informed and addressing problems collaboratively.