Golden Gate Casino - Security - Shift Supervisor

Recruiting Team•Las Vegas, NV

130d•Onsite

About The Position

The Shift Supervisor is responsible for providing outstanding, friendly, and informative guest service while maintaining safety throughout the property. The role helps ensure guest safety through periodic patrols of assigned areas and by protecting company assets from theft, assault, fire, and other safety issues. The Shift Supervisor supports daily security operations, employee direction and training, and completion of shift documentation.

Requirements

Ability to read and speak English and communicate effectively with guests, team members, and management in written and verbal form.
Understand and comply with company, departmental, and Gaming Control Board rules, regulations, policies, and procedures.
Ability to multitask.
Must be able to work any day of the week and any shift, including weekends and holidays.
Ability to establish and maintain effective working relationships with team members and guests.
Must be at least 21 years of age.
Must be able to obtain required work cards.
High school diploma or GED required.
Complete property academy as assigned.
Comfortable kneeling, carrying, bending, walking, and standing for extended periods.
Ability to lift 50 pounds.
Ability to see color.

Responsibilities

Practice, support, and promote Company Service Standards.
Follow company service and operating standards and ensure direct reports comply with company policies.
Assist the Supervisor with daily activities, including training, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and resolving issues.
Maintain a professional departmental, company, and community presence.
Answer guest questions in a way that demonstrates understanding of the department and property.
Protect company assets from theft, assault, fire, and other safety issues.
Observe and report unusual or suspicious behavior.
Escalate emergency situations to the Assistant Director and Director as needed.
Assist the Security Manager in ensuring shift administration is completed accurately and on time, including incident reports, logs, statistics, and other documentation.
Periodically patrol assigned areas and respond promptly to emergencies and incidents within designated areas according to policy.