Security Officer, Gate City Casino

Delaware North•Nashua, NH

1d•Onsite

About The Position

Delaware North Gaming is hiring a full-time and/or part-time Security Officer at Gate City Casino in Nashua, New Hampshire. The role helps provide a safe and secure environment for guests and team members. Available schedules are 3:00 p.m.–11:00 p.m. (one full-time opening), 11:00 p.m.–7:00 a.m. (one full-time opening), and 11:00 p.m.–4:00 a.m. (two part-time openings). Gate City Casino offers slots and video gaming machines, table games, poker rooms and tournaments, mobile sports betting, full-service restaurants, and a nearby Sheraton hotel operated by Delaware North Gaming.

Requirements

High school diploma or GED.
Ability to work in a fast-paced environment.
Ability to qualify for a license from the State Gaming Commission.
Ability to defuse difficult and sometimes emotionally charged situations involving guest issues or complaints.
Ability to maintain a professional and courteous demeanor at all times.
Must clear a criminal background check.
Strong verbal communication, observation, and report-writing skills.
Ability to document incidents using a computer.

Nice To Haves

Prior law enforcement, security, or military experience.
Hospitality or customer service experience.

Responsibilities

Check identification to ensure proper admittance to the gaming floor.
Conduct cash escorts as required.
Observe, handle, and report procedural violations and illegal activity.
Operate a motorized vehicle when necessary.
Maintain crowd control as required.
Professionally defuse guest profanity and handle issues or complaints.
Provide medical assistance to guests and employees after obtaining employer certification in CPR, First Aid, AED, and BBP.
Protect the safety and security of guests, employees, and company property.
Patrol all areas of the property.
Monitor for suspicious activity, unauthorized behavior, and safety hazards.
Assist guests and employees during emergencies, evacuations, and medical incidents.
Respond calmly and professionally to service calls, accidents, violations of New Hampshire or federal law, and violations of gaming laws, rules, and regulations.
De-escalate conflicts using verbal and non-verbal techniques.
Complete accurate and detailed incident reports, security logs, and daily activity reports.
Secure evidence when needed and coordinate with local law enforcement.

Benefits

Weekly pay
Training and development opportunities
Employee discounts
Flexible work schedules
Health insurance for eligible team members
Dental insurance for eligible team members
Vision insurance for eligible team members
401(k) with company match for eligible team members
Paid vacation days and holidays for eligible team members
Paid parental bonding leave for eligible team members
Employee assistance program for eligible team members
Tuition and/or professional certification reimbursement for eligible team members