401-Security - 6040-401 P/T Gate Ambassador

Village Management Services•Laguna Woods, CA

13d•Onsite

About The Position

Under general supervision, on an assigned shift, serves as a Gate Ambassador at an entrance to the Community, the Community Center and performs related work as required. Could be assigned to work in an office performing basic clerical tasks and data entry work in support of other Division staff. Work involves extensive contact with residents and the public. Gate Ambassadors are not licensed nor function as Security Guards, are unarmed, do not make arrests and work only at the gate entrances or within Community facilities. Gate Ambassadors must be able to work a rotating schedule between day, swing and graveyard shifts, including weekends and holidays.

Requirements

Ability to hear and speak accurately to operate a telephone obtaining necessary information, hear questions and respond to individuals while they sit inside their vehicles at the gates and over the phone, in a noisy environment.
Ability to visually identify vehicles displaying decals/RFID’s, company vehicles and identification (ID) cards.
Ability to read a Community map and verbally give instructions.
Ability to identify and respond to dangerous situations.
Ability to speak clearly and with appropriate volume, while responding to drivers, pedestrians and during telephone conversations.
Ability to move safely over uneven terrain or in confined spaces.
Ability to maintain body equilibrium to prevent falling when walking, standing or crouching.
Ability to use hands to finger, grasp, feel and reach.
Ability to carry, push, pull, and lift up to 25 lbs.
Ability to sit, stand and walk for prolonged periods of time.
Ability to kneel, pull, push, stoop, twist and lift.
Ability to walk up and down 3-5 stairs on a regular basis.
Reads, solves problems, uses verbal and written communication skills and able to handle frequent customer contact and interruptions.

Nice To Haves

Community resident with extensive work experience involving public contact or equivalent combination of education and experience.
Knowledge of the occupational hazards and safety precautions of the job.
Knowledge of the computer and applicable software programs to perform the job.
Knowledge of the geography of the Community.
Knowledge on the use of computer software’s pertaining to the gates, scheduling and time keeping.
Ability to learn controlling rules, regulations and procedures.
Ability to read, understand, interpret and explain rules and regulations.
Ability to understand and follow oral and written directions.
Ability to relate to the needs and concerns of senior citizens.
Ability to maintain effective working relationships with co-workers and the public and to deal with public relations problems courteously and tactfully.

Responsibilities

Screen and process guests entering the Community.
Receive calls from residents and staff and use a computerized gate entry system to enter names of future guests.
At Community gate entrances, check all incoming traffic for decals/RFID, identification cards or passes; verify visitors without passes by using the Gate Clearance Software.
Direct gate traffic and provide assistance and directions; maintain general surveillance of the area and report unusual incidents; brief relief ambassadors as needed.
Physically move, push or pull rod iron gate to open / close entrance when required.
At reception desks, answer phones and process guests.
At applicable times and locations, open/close gatehouses and gates for business.
When assigned to the Security office, provide general clerical support, including receptionist, data entry, filing and related work or any collateral duties as assigned by management.
Receive calls from residents and staff and use a computerized gate entry system.
Provide exceptional customer service to the residents and guests of this Community and present a professional image and attitude at all times.
Perform miscellaneous job-related duties as assigned.
Potentially be assigned to perform the duties of a Field Trainer, training other department members in all relevant duties and functions of the position after successfully completing training and having been approved by management.
Work effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title or other respectful identifier; and respect the diversity of our workforce in actions, words and deeds.
File written reports on incidents (non-essential function).