Front Desk Jobs

About The Position

Requirements

• Must be at least 18 years or older.
• Must be able to pay close attention to detail and accurately perform complex calculations and reconciliations.
• Proficiency in computer programs.
• Clear communication skills, both written and verbal, are necessary to interact with guests, management, and other staff members.
• Ability to answer guest inquiries throughout the shift.
• Ability to stand, walk, and remain at workstation for extended periods.
• Ability to lift or carry up to 25 lbs. occasionally.
• Proficiency with computers and ability to learn property management systems.
• Strong communication and problem-solving skills.
• Ability to remain calm and professional in fast-paced or stressful situations.
• Flexible schedule availability including evenings, weekends, and holidays.
• Ensure the safety and well-being of our guests.
• Ability to work in a fun, fast-paced environment.
• Must be able to speak and read the English language, additional languages a plus.
• Must have reliable transportation.

Responsibilities

• Smile!
• Focus on safety for yourself and others.
• Monitors the current status of coupons, discounts, and other promotional programs.
• Tracks room revenues, occupancy percentages, and other front office statistics.
• Prepares a summary of cash, check, and credit card activities.
• Summarizes results of operations for management.
• Answer incoming calls and assist with reservations, confirmations, room need requests, and questions.
• Explain resort products, service, and other information about the resort as requested.
• Provide guests with appropriate room assignments, wrist bands, directions to the rooms, while up selling when appropriate.
• Verify payment for stay including incidental costs by obtaining credit information.
• Assist guests with issues and complaints, with empathy and a focus on guest satisfaction.
• Accurate accounting of cash bank assigned to each agent.
• Facilitate guest departures by providing accurate statements and ensuring guest satisfaction and collecting all payments due.
• All other duties as assigned.

Benefits

• Complimentary access to Camelbeach, Camelback, Aquatopia, local amusement parks and more Plus, great friends & family perks.
• Paid Training to gain skills, knowledge, and experience for professional development.
• Not to be missed employee events throughout the season.
• Referral Bonuses – invite your friends to work with you!
• Competitive wages and advancement opportunities.
• Interact with people from all over the world!
• Next day pay, through PayActiv.
• Tuition Reimbursement
• Medical, dental, vision insurance, 401K
• Vacation and PTO
• Full-Time status benefits