Front Desk Receptionist
About The Position
Stratton Amenities provides luxury, hotel-style front desk and concierge services to upscale apartment and condominium communities. Our focus is simple: delivering a professional, welcoming, and service-driven experience for residents, guests, and clients. We are seeking personable, polished, and reliable Front Desk Receptionists / Concierges to represent our brand at a luxury residential high-rise. This role is ideal for individuals who enjoy engaging with people, take pride in their work environment, and consistently deliver thoughtful, high-quality service. We offer a supportive team culture, competitive pay, and performance-based incentives.
Requirements
- Strong verbal and written communication skills
- Professional demeanor with excellent interpersonal skills
- Ability to remain composed, attentive, and efficient in a fast-paced environment
- Strong problem-solving skills and sound judgment
- High level of organization, accountability, and attention to detail
- Self-motivated with a positive, service-oriented attitude
- Well-groomed, polished, and professional appearance
- Minimum of two years of hospitality, front desk, or upscale customer service experience
- Background in hospitality, residential front desk, concierge, luxury retail, or customer-facing roles
- Proven ability to deliver exceptional service and handle guest interactions professionally
Responsibilities
- Welcome residents and visitors warmly and professionally as a Front Desk Receptionist / Concierge
- Serve as the first point of contact for residents, guests, and vendors
- Deliver a consistently elevated front desk and concierge experience that reflects the property’s standards
- Answer phones professionally and relay messages accurately
- Log, track, and distribute resident packages, including regular inventory checks
- Assist residents with concierge-style requests such as amenity reservations, local recommendations, transportation coordination, and service arrangements
- Build and maintain positive working relationships with residents, vendors, and on-site teams
- Monitor the lobby area and security systems to support a safe and orderly environment
- Maintain confidentiality and professionalism at all times
- Support general front desk and concierge operations as needed
Benefits
- competitive pay
- performance-based incentives
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
