Front Desk Receptionist

ChenMed•Decatur, GA

6h•$14 - $20•Onsite

About The Position

The Care Facilitator is often one of a patient’s first contacts with ChenMed and serves as a patient advocate by providing exceptional customer service. This role checks patients in and out of the medical clinic and provides basic secretarial and administrative support. The successful candidate is committed to superior service and treats every interaction as an opportunity to build a trusting relationship with patients.

Requirements

Exceptional customer service skills and a passion for serving others.
Working knowledge of medical insurance and/or electronic medical record (EMR) systems.
Knowledge of ChenMed medical products, services, standards, policies, and procedures.
Skill in operating phones, personal computers, software, and other basic IT systems.
Ability to communicate professionally and courteously with employees, patients, and others.
Attention to detail to ensure reports and data are accurate.
Strong verbal and written communication skills and demonstrated listening skills.
Positive and professional attitude.
Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
Ability and willingness to travel locally and regionally up to 10% of the time.
Fluency in spoken and written English.
Flexibility to work evenings, weekends, and/or holidays as needed.
High school diploma or equivalent education.
At least one year of work experience in a medical clinic or similar environment.

Nice To Haves

Graduation from a nationally accredited Medical Assistant program.
BLS for Healthcare Providers.

Responsibilities

Greet patients, record information, check patients in and out, schedule appointments, and conduct lobby checks to maintain organization and cleanliness.
Manage PCP and specialist schedules, including ensuring Top 40 patients are scheduled every 13 days.
Use computer systems to enter new patient information, print forms, schedule appointments, respond to email, and prepare new-patient packets; accurately document patient and emergency contact information.
Make patient “love” calls and mail birthday and greeting cards commemorating special events.
Answer telephones, take detailed and accurate messages, and direct messages to the appropriate person.
Communicate information about ChenMed clinical personnel to patients and others.
Verify patient insurance by phone or website, collect necessary copayments, and assist with scheduling follow-up and in-house specialist referrals.
Escort patients to exam rooms and help ensure their comfort and well-being.
Act as the PCP’s HEDIS champion by making scheduled-patient HEDIS needs visible and reporting on hospitalizations, including HITS census and ENS Ping.
Present customer service surveys at checkout and escalate issues when immediate service recovery is needed.
Participate in daily and weekly huddles to provide patient details.
Regulate and monitor transportation-related activities, including driver and patient lists, medication and grocery deliveries, driver behavioral challenges, and scheduling and coordinating Uber/Lyft rides.
Maintain confidentiality of patients’ personal information and medical records.
Review patient and appointment information for completeness and accuracy.
Transmit correspondence by mail, email, or fax.
Perform other duties as assigned or modified at the manager’s discretion.