Front Desk Receptionist

Serenity Mental Health Centers•Lake Mary, FL

About The Position

The Front Desk Receptionist is the first point of contact for visitors and guests, helping create a welcoming and supportive experience. The role involves checking people in, answering calls, updating visitor information, assisting with forms, and responding to general questions. The receptionist maintains a clean, calm front area, uses scheduling software and office technology, and contributes wherever needed as part of a collaborative team. The employer provides training on role-specific details and welcomes candidates without industry experience who bring enthusiasm, focus, and a commitment to service.

Requirements

  • At least 1 year of experience in fast-paced, service-oriented roles.
  • High school diploma or GED.
  • Ability to stay organized and multitask in a busy environment.
  • Comfort using digital tools such as email, scheduling systems, and databases.
  • Calm energy, attention to detail, and a strong team spirit.
  • Strong sense of privacy and confidentiality, or willingness to learn.
  • Successful criminal background check and drug screening upon hire.

Responsibilities

  • Greet visitors and guests warmly and professionally.
  • Update and verify visitor information during each interaction.
  • Assist visitors with forms and answer general questions.
  • Build rapport with visitors by remembering their names, stories, and preferences.
  • Maintain a clean, calm, and welcoming front area.
  • Use scheduling software and office technology efficiently.
  • Help out wherever needed as part of a collaborative team.

Benefits

  • 10 paid time-off days, increasing to 15 after the first year.
  • 10 paid holidays.
  • Health, dental, and vision coverage; the employer covers 90%.
  • 401(k) plan.
  • Rewards for referring people to the team.
  • Career paths and skill-building opportunities.
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