Front Desk Receptionist

Kassouf Healthcare Solutions • Auburn, AL

7d • Onsite

About The Position

The Front Desk Receptionist is the welcoming first point of contact for patients and families at a family health practice. This in-person role supports a warm, organized, and professional patient experience by handling reception, communications, appointment scheduling, patient information, payments, and other front-office duties. The employer is seeking a dependable, compassionate, professional candidate with a stable work history who is comfortable working in a fast-paced medical environment.

Requirements

• At least 2 years of medical receptionist or healthcare front-office experience; the posting also lists 1 year of medical receptionist experience as required.
• A consistent employment history is strongly preferred.
• Professional, polished, and dependable demeanor.
• Friendly, compassionate, and patient-focused approach.
• Comfort multitasking in a busy medical environment.
• Strong communication skills and excellent phone etiquette.
• Organized, punctual, and detail-oriented.
• Strong computer and organizational skills.
• Ability to work well within a team environment.
• High school diploma or equivalent required.
• Must be able to work onsite in Auburn, Alabama.

Nice To Haves

• Experience with medical terminology and insurance verification is preferred.
• Experience with eClinicalWorks is preferred; the posting lists 1 year as preferred.
• Long-term interest in a position with a stable work history.

Responsibilities

• Greet and check in patients professionally and compassionately.
• Serve as the primary information resource at the front entrance.
• Answer and manage high-volume phone calls professionally.
• Schedule appointments.
• Verify and update insurance and patient demographic information.
• Assist patients with new-patient paperwork and appointment preparation.
• Collect co-pays and patient payments.
• Reconcile daily cash collections and run end-of-day reports.
• Respond promptly to emails, phone calls, and internal messages.
• Maintain a clean, organized, and welcoming reception area.
• Address patient and family questions patiently and professionally.
• Communicate effectively with providers and staff in a team environment.
• Assist with additional front-office duties as needed.

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED