Front Desk Sales and Customer Service

Elements Massage•Mesa, AZ

63d•Onsite

About The Position

We are looking for positive, upbeat, energetic individuals to join our team. Our customers will be your #1 priority! Starting at $16 base plus unlimited bonus/commission. Must have a flexible schedule. At Elements, we believe in creating an outstanding customer experience -- from the moment the client calls to book an appointment until they leave our studio! You are the face of our company -- so you must embrace the essential healing aspects of our offering and the culture in our studio!

Requirements

Customer Facing Sales and Customer Service Experience
Must be available some nights and weekends
Conversationalist / Quick Wit
Able to work with a diverse group of people
Understand / Believe in the Benefits of Massage
Computer proficiency-Microsoft Office, Word, Excel, Internet Explorer
Attention to detail and the ability to follow instructions (written and verbal) is essential
Ability to remain flexible in a constantly changing environment
Ability to remain confident and calm under stress
Ability to think quickly / apply common sense for solutions

Nice To Haves

Retail or industry experience, a plus
Web-based scheduling, a plus

Responsibilities

Directly responsible for membership sales and building relationships with our clientele, over the phone and in our lobby.
Matching clients with the perfect therapist to meet their needs
Selling Memberships to the Wellness Program (Maintaining certain sales quotas)
Selling Packages
Selling Gift Cards
Upgrading - longer sessions, aromatherapy or hot stone
Answering phones professionally and converting phone calls into appointments.
Accurate scheduling and completing the retail sales process.
Addressing emergency scheduling issues quickly and professionally.
Addressing client requests and disputes professionally and efficiently
Facilities management, including but not limited to, hourly studio checks to ensure massage rooms and restrooms are clean and properly stocked.
Maintain leadership in the studio while management is not there