Front Desk Agent
KILLINGTON PICO SKI RESORT • Killington, VT89d • $20 - $20 • Onsite
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Winter 26/27: Front Desk Agent
KILLINGTON PICO SKI RESORT•Killington, VT
•$20 - $20•Onsite
About The Position
Killington Grand Hotel Front Desk Agents create the first impression of the hotel and resort and help provide a welcoming, efficient, and memorable guest experience. The role handles check-ins, check-outs, guest inquiries, and coordination with other departments to support a seamless stay, especially during the busy ski season. This is a seasonal full-time or part-time position at Killington Resort in Killington, Vermont, with an hourly wage of $19.50–$20.48, adjusted based on experience.
Requirements
- Comfort working in a mountain resort environment, including occasional cold, snowy, or windy conditions.
- Ability to lift up to 25 pounds occasionally.
- Ability to stand for extended periods.
- Microsoft Office proficiency.
- Flexible and dependable, with availability to work weekends and holidays.
- Strong communication and organizational skills.
- Professional appearance and a positive, energetic attitude.
- Ability to learn quickly and multitask in a fast-paced, high-volume environment.
- Ability to understand and carry out oral and written instructions and request clarification when needed.
- Strong interpersonal skills and ability to work as part of a team.
Nice To Haves
- Previous customer service, front desk, or hospitality experience.
- Experience with Springer-Miller PMS.
- Experience with Inntopia.
- Experience with RTP Ticketing.
Responsibilities
- Greet guests warmly on arrival and departure and provide a high level of customer service.
- Welcome guests, handle check-ins and check-outs, distribute room keys, process payments, and answer questions about charges.
- Resolve guest issues professionally with a service-first attitude.
- Keep the front desk and lobby organized, tidy, and welcoming.
- Answer phones and promptly respond to guest requests, concerns, and special needs.
- Provide information about events, resort amenities, ski lift tickets, mountain conditions, local attractions, and dining options.
- Follow safety and security procedures.
- Manage reservations and update guest profiles in the property management system.
- Communicate with housekeeping, maintenance, bell/valet, and ski check to fulfill guest needs.
- Assist with special requests, including transportation, ski check, and ticketing for resort activities.
- Contribute to team success and represent the resort's values.
Benefits
- Season pass for the employee and dependents.
- Privileges at several other resorts.
- Discount programs for food and beverage, retail and rental, tickets, and other offerings.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
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